Maximus
Maximus
Maximus स्वास्थ्य सेवा, मानव सेवाओं, रक्षा, राष्ट्रीय सुरक्षा और नागरिक सेवाओं के क्षेत्रों में सरकारी एजेंसियों को आवश्यक सार्वजनिक कार्यक्रमों को संचालित करने और आधुनिक बनाने में सहायता करता है। इसका कार्य एआई और एनालिटिक्स, क्लाउड और साइबर सुरक्षा, डिजिटल प्लेटफ़ॉर्म, संपर्क केंद्र, पात्रता और नामांकन प्रणालियों, नैदानिक सेवाओं, मेडिकेड एंटरप्राइज़ समाधानों, परामर्श और कार्यक्रम संचालन तक विस्तृत है। संघीय, राज्य और स्थानीय स्तर के ग्राहकों का समर्थन करने वाली टीमें तकनीक और व्यावहारिक सेवा-प्रदाय को मिलाकर लोगों की सार्वजनिक सेवाओं तक पहुंच और एजेंसियों के लक्ष्यों की प्राप्ति को बेहतर बनाती हैं।

Customer Service Representative – Rochester Hybrid

Support customers with questions about New York health insurance programs through phone, chat, and digital service channels. Manage records, transactions, routine issues, escalations, and requests for customer assistance.

विवरण

  • Respond to customer questions through telephone, IVR, web chat, and other approved service channels
  • Explain NYSOH health insurance programs, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans
  • Document customer interactions, inquiries, complaints, comments, actions, and transactions accurately
  • Process associated tasks and transactions in line with established procedures
  • Use multiple computer systems and enter data accurately while assisting customers
  • Arrange delivery of requested materials by mail, email, or electronic methods
  • Direct or refer customers to the appropriate internal or external organization
  • Handle inquiries and resolve routine customer issues
  • Escalate unresolved, complex, sensitive, or grievance-related matters for additional review or resolution
  • Coordinate translation and interpretation support for customers who do not speak English
  • Keep supervisors informed about service-delivery needs, concerns, and issues
  • Achieve quality, productivity, and other defined performance measures
  • Participate in required meetings and training while keeping program, system, policy, and procedure knowledge current
  • Follow confidentiality, privacy, and safety requirements
  • Complete additional responsibilities assigned by management

आवश्यकताएँ

  • A high school diploma or GED is required
  • Requires 0–6 months of relevant professional experience, or an equivalent combination of education and experience
  • Must live within 100 miles of Rochester, New York
  • Must currently and permanently reside in the continental United States
  • Minimum internet speed of 20 Mbps
  • Home internet connection must use Wi-Fi or a Category 5 or 6 Ethernet cable connected to the router
  • Strong data-entry and telephone abilities
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Comfort working in a fast-paced environment
  • Capacity to manage multiple complex tasks at the same time
  • Ability to contribute both independently and as part of a team
  • Experience with computers, phone systems, and headsets is preferred
  • Customer service experience is preferred
  • Ability to remain stationary for extended periods
  • Occasional ability to lift, carry, or move items weighing up to 25 pounds

लाभ

  • Performance-based annual bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA coverage
  • Life insurance coverage
  • Discounts on auto, home, renter's, and pet insurance
  • 401(k) retirement savings plan with company matching
  • Paid time off, holidays, and sick leave
  • Short- and long-term disability coverage
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus Wellness Program and related resources
  • Professional development through training programs, workshops, and conferences
  • Eligibility for remote work after successfully completing five days of onsite training

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