SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Bilingual Technical Support Representative II (Spanish-English) - Romania Remote

Provide remote technical support to SupportNinja’s global IoT customers. Troubleshoot networking, cloud, cellular, and connected-device issues while managing support tickets against SLA commitments.

विवरण

  • Deliver first-line technical support to customers worldwide
  • Track and respond to support tickets through the ticketing system
  • Conduct initial troubleshooting and analyze reported issues
  • Escalate complex cases to Tier 2 or Engineering as needed
  • Maintain customer communication and provide timely SLA-aligned updates
  • Support Field Service Engineers remotely while they work at customer sites

आवश्यकताएँ

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address whitelisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience provisioning Gateways, Sensors, and Routers, including asset mapping, field commissioning, and over-the-air firmware updates
  • Knowledge of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI verification, roaming, custom APN authentication, and cellular failover or interface-priority settings
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal metrics
  • Familiarity with AWS, Azure, or GCP; least-privilege access; bastion-host remote access; and SSO, OAuth, and MFA identity protocols
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability platforms such as Kibana or Groundcover is a plus
  • Strong written and verbal communication skills in Spanish and English

लाभ

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • Bring-your-own-device arrangement
  • A fun work environment focused on continued growth

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