Consumer Direct Care Network
Consumer Direct Care Network
Consumer Direct Care Network स्वास्थ्य सेवा और मानव संसाधन प्रौद्योगिकी के संगम पर काम करता है और उपभोक्ता-निर्देशित घरेलू देखभाल में सहायता प्रदान करता है। इसकी सेवाएँ उन लोगों को स्व-निर्देशित सेवाओं से जुड़े संचालन संबंधी कार्यों को संभालने में मदद करती हैं जो अपनी व्यक्तिगत देखभाल का प्रबंधन स्वयं करते हैं। इनमें देखभालकर्मियों का वेतन-प्रबंधन, नियोक्ता-रिकॉर्ड प्रशासन, प्रशिक्षण, पृष्ठभूमि जाँच, अनुपालन और देखभाल संसाधनों से संपर्क शामिल हैं। कंपनी उपभोक्ता-निर्देशित Medicaid और इसी तरह के दीर्घकालिक सेवा कार्यक्रमों में प्रतिभागियों के साथ-साथ घर पर सहायता चाहने वाले लोगों को भी सहयोग देती है, और स्व-निर्देशित देखभालकर्मियों को आवश्यक प्रशासनिक ढाँचे के भीतर काम करने में मदद करती है।

Administrative Coordinator (Onsite) - Consumer Direct Care Network

Provide administrative and client support for Consumer Direct Care Network’s home- and community-based care services. Manage calls, enrollment documents, referrals, authorizations, records, and related communications.

विवरण

  • Deliver professional, helpful service to clients and colleagues.
  • Handle incoming and outgoing telephone calls.
  • Provide accurate responses through email, messaging, and chat as needed.
  • Address customer concerns, resolve issues when possible, and route customers to additional support when appropriate.
  • Perform routine administrative support activities.
  • Review, process, and update forms and records in designated systems.
  • Assist accounts receivable by validating service authorizations and coordinating corrections with MCO representatives.
  • Comply with applicable laws, standards, and procedures.
  • Prioritize tasks and coordinate workflow around team and customer needs.
  • Operate computer systems and standard office applications.
  • Coordinate intake, referral, and enrollment processes while keeping records accurate.
  • Complete required training and ongoing professional development.
  • Apply bilingual communication skills to assist customers when needed.
  • Perform other related duties as assigned.

आवश्यकताएँ

  • Customer service or call center background with experience supporting customers by phone, email, message, or chat.
  • Relevant education and experience sufficient to prepare you for the role’s responsibilities.
  • Successful completion of a background screening.
  • High school diploma, GED, or equivalent combination of education and experience.
  • Administrative or clerical support experience in an office or service setting.
  • Bilingual communication ability may be useful in some locations.

लाभ

  • Meaningful work supporting others
  • Collaborative and engaging team environment
  • Opportunity to make a positive difference for customers and the people served
  • Professional training and career development support
  • Medical, dental, and vision insurance
  • Vacation accrued at 3.07 hours per pay period for use after accrual
  • Profit-sharing for eligible employees in good standing
  • Two paid floating holidays
  • Nine paid federal holidays
  • Paid safe sick time accrued at one hour per 30 hours worked for use after accrual
  • Instant earnings option
  • 401(k) retirement plan with discretionary company match
  • Company-paid life insurance
  • Supplemental life, accident, critical illness, and hospital coverage
  • Short- and long-term disability coverage
  • Paid parental leave
  • Flexible spending account
  • Employee assistance program
  • Pet insurance

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