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Consumer Direct Care Network
Consumer Direct Care Network
Asistență medicalăTehnologie HR
Consumer Direct Care Network activează la intersecția dintre serviciile medicale și tehnologia pentru resurse umane, sprijinind îngrijirea la domiciliu gestionată direct de beneficiari. Serviciile sale ajută persoanele care își gestionează singure îngrijirea personală să facă față activităților operaționale din spatele serviciilor autogestionate, inclusiv salarizarea îngrijitorilor, administrarea în calitate de angajator oficial, instruirea, verificarea antecedentelor, respectarea cerințelor și conectarea la resurse de îngrijire. Compania sprijină participanții la programe Medicaid de îngrijire autogestionată și la programe similare de servicii pe termen lung, precum și persoanele care caută asistență la domiciliu, ajutând în același timp îngrijitorii autogestionați să lucreze în cadrul administrativ necesar.
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Locurile de muncă ale companiei

Administrative Coordinator (Onsite) - Consumer Direct Care Network

Provide administrative and client support for Consumer Direct Care Network’s home- and community-based care services. Manage calls, enrollment documents, referrals, authorizations, records, and related communications.

USStatele Unite ale AmericiiMTMontana
20 $ / oră
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistent administrativ

Descriere

  • Deliver professional, helpful service to clients and colleagues.
  • Handle incoming and outgoing telephone calls.
  • Provide accurate responses through email, messaging, and chat as needed.
  • Address customer concerns, resolve issues when possible, and route customers to additional support when appropriate.
  • Perform routine administrative support activities.
  • Review, process, and update forms and records in designated systems.
  • Assist accounts receivable by validating service authorizations and coordinating corrections with MCO representatives.
  • Comply with applicable laws, standards, and procedures.
  • Prioritize tasks and coordinate workflow around team and customer needs.
  • Operate computer systems and standard office applications.
  • Coordinate intake, referral, and enrollment processes while keeping records accurate.
  • Complete required training and ongoing professional development.
  • Apply bilingual communication skills to assist customers when needed.
  • Perform other related duties as assigned.

Cerințe

  • Customer service or call center background with experience supporting customers by phone, email, message, or chat.
  • Relevant education and experience sufficient to prepare you for the role’s responsibilities.
  • Successful completion of a background screening.
  • High school diploma, GED, or equivalent combination of education and experience.
  • Administrative or clerical support experience in an office or service setting.
  • Bilingual communication ability may be useful in some locations.

Beneficii

  • Meaningful work supporting others
  • Collaborative and engaging team environment
  • Opportunity to make a positive difference for customers and the people served
  • Professional training and career development support
  • Medical, dental, and vision insurance
  • Vacation accrued at 3.07 hours per pay period for use after accrual
  • Profit-sharing for eligible employees in good standing
  • Two paid floating holidays
  • Nine paid federal holidays
  • Paid safe sick time accrued at one hour per 30 hours worked for use after accrual
  • Instant earnings option
  • 401(k) retirement plan with discretionary company match
  • Company-paid life insurance
  • Supplemental life, accident, critical illness, and hospital coverage
  • Short- and long-term disability coverage
  • Paid parental leave
  • Flexible spending account
  • Employee assistance program
  • Pet insurance

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