Maximus davlat idoralariga sog‘liqni saqlash, ijtimoiy xizmatlar, mudofaa, milliy xavfsizlik va fuqarolik xizmatlari sohalaridagi muhim davlat dasturlarini amalga oshirish va modernizatsiya qilishda yordam beradi. Kompaniya faoliyati sun’iy intellekt va tahlil, bulutli texnologiyalar va kiberxavfsizlik, raqamli platformalar, aloqa markazlari, muvofiqlikni aniqlash va ro‘yxatdan o‘tkazish tizimlari, klinik xizmatlar, Medicaid uchun korporativ yechimlar, konsalting va dastur operatsiyalarini qamrab oladi. Federal, shtat va mahalliy darajadagi mijozlarni qo‘llab-quvvatlaydigan jamoalari bilan Maximus odamlarga davlat xizmatlaridan foydalanishni va idoralarga o‘z maqsadlariga erishishni yaxshilash uchun texnologiyani amaliy ijro tajribasi bilan uyg‘unlashtiradi.
Trilingual Customer Service Representative (Mandarin and Cantonese) – Maximus, New York Onsite
Support New York healthcare enrollees with applications, eligibility questions, plan enrollment, and account updates. Provide customer service and translation support in English, Mandarin, and Cantonese for Maximus’s health services program.
Tavsif
- Handle calls from consumers, prospective enrollees, and individuals supporting enrollees
- Manage inbound and outbound contacts with accuracy and professionalism
- Record and track inquiries in the relevant systems
- Complete healthcare coverage applications by phone, including tax household and income details, eligibility decisions, and health plan enrollment
- Direct or refer consumers to the appropriate organizations
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods
- Send requested materials by mail, email, or download
- Coordinate translation support for callers who do not speak English
- Refer calls and issues to designated staff when escalation is required
- Participate in meetings and training while keeping program and system knowledge current
- Achieve Quality Assurance targets and other key performance measures
- Follow confidentiality, privacy, and workplace safety requirements
- Remain seated or stationary for extended periods and occasionally handle items weighing up to 25 pounds
- Complete additional duties assigned by management
Talablar
- High school diploma or GED plus at least six months of relevant professional experience, or an equivalent combination of education and experience
- Fluency in English, Mandarin, and Cantonese
- Ability to speak, read, and translate fluently in Mandarin, Cantonese, and English
- Live within 100 miles of New York, NY
- Currently and permanently reside in the Continental United States
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication abilities
- Comfort working effectively in a fast-paced environment
- Ability to manage multiple complex tasks at the same time
- Ability to work both independently and as part of a team
- Prior experience with computers, telephone systems, and headsets is preferred
- Previous customer service experience is preferred
- Internet connection speed of at least 20 Mbps
- Home connectivity through Wi-Fi or Category 5 or 6 Ethernet cable connected to the router
Imtiyozlar
- Performance-based annual bonus opportunities
- Medical, dental, vision, prescription, and partially funded HSA plans
- Life insurance coverage
- Discounts on auto, home, renter’s, and pet insurance
- 401(k) retirement savings plan with company matching
- Paid time off, holidays, and sick leave
- Short- and long-term disability coverage
- Employee Assistance Program supporting physical, emotional, and financial wellness
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Professional development through training programs, workshops, and conferences
- Paid comprehensive training