RemotePass taqsimlangan va xalqaro ishchi kuchini boshqaradigan kompaniyalar uchun bulutga asoslangan HR va ish haqi hisoblash dasturiy ta’minotini ishlab chiqadi. Uning platformasi pudratchilarni, Employer of Record asosida ishlaydigan xodimlarni va bevosita ishga olingan mutaxassislarni qo‘llab-quvvatlaydi hamda ishga qabul qilish, ish haqi hisob-kitobi, muvofiqlik, xodimlarga beriladigan imtiyozlar, xarajatlarni boshqarish va kompaniya tomonidan beriladigan SpendCard kartalarini yagona tizimga birlashtiradi. RemotePass 150 dan ortiq mamlakatda faoliyat yuritadi va keng qo‘llaniladigan HR hamda buxgalteriya vositalari bilan integratsiyalanadi. Kompaniya xavfsizlik va muvofiqlikni ta’minlash doirasida SOC 2 va GDPR talablariga amal qiladi. RemotePass chegaralararo miqyosini kengaytirayotgan, jumladan konsalting, logistika va sog‘liqni saqlash sohalaridagi tashkilotlarga xizmat ko‘rsatadi.
Senior Customer Success Manager, Americas (Brazil Remote)
Lead onboarding, retention, and account growth for RemotePass, a global employment and remote work management platform. Work with customers during US Eastern Time hours.
Tavsif
- Guide new customers through onboarding to support a smooth transition and rapid adoption of RemotePass.
- Develop trusted relationships with key stakeholders and help them achieve their goals.
- Act as the main customer contact, answering questions and resolving issues promptly.
- Track account health and work with customers to identify and pursue opportunities for improvement and growth.
- Analyze customer feedback and share actionable insights to inform product development.
- Build customer loyalty and identify opportunities to expand RemotePass accounts through upselling and cross-selling.
- Partner with Sales, Operations, Product, and Engineering to deliver a strong customer experience and support retention and growth.
- Help customers get full value from RemotePass’s services to support their business growth and profitability.
Talablar
- Bring at least five years of experience in Customer Success, Account Management, or a related field, ideally in EOR, HR technology, payroll, or global employment platforms.
- Have managed the full client lifecycle, from onboarding through renewal and expansion.
- Communicate exceptionally well and build effective interpersonal relationships.
- Build strong customer relationships and improve customer satisfaction.
- Use data to develop insights and inform decisions.
- Manage multiple accounts and competing priorities in a fast-paced setting.
- Be available to work US Eastern Time hours, regardless of physical location.
- SaaS or HR, payroll, or global employment solutions experience is strongly preferred.
Imtiyozlar
- Join a fast-growing global company focused on remote work management.
- Work in a collaborative, inclusive environment that values innovation and creativity.
- Access opportunities for professional growth and development.
- Earn uncapped variable compensation tied directly to the accounts you grow.