RemotePass dezvoltă software cloud pentru resurse umane și salarizare, destinat companiilor care gestionează forțe de muncă distribuite și internaționale. Platforma sa oferă suport pentru contractori, angajați ai unui Employer of Record și angajați recrutați direct, reunind într-un singur sistem integrarea angajaților, salarizarea, conformitatea, beneficiile, gestionarea cheltuielilor și cardurile SpendCards emise de companie. RemotePass operează în peste 150 de țări și se conectează cu instrumente utilizate pe scară largă pentru resurse umane și contabilitate, având măsuri de securitate și conformitate care includ respectarea standardelor SOC 2 și GDPR. Compania deservește organizații care se extind peste granițe, inclusiv firme din domeniul consultanței, logisticii și asistenței medicale.
Senior Customer Success Manager, Americas (Brazil Remote)
Lead onboarding, retention, and account growth for RemotePass, a global employment and remote work management platform. Work with customers during US Eastern Time hours.
Descriere
- Guide new customers through onboarding to support a smooth transition and rapid adoption of RemotePass.
- Develop trusted relationships with key stakeholders and help them achieve their goals.
- Act as the main customer contact, answering questions and resolving issues promptly.
- Track account health and work with customers to identify and pursue opportunities for improvement and growth.
- Analyze customer feedback and share actionable insights to inform product development.
- Build customer loyalty and identify opportunities to expand RemotePass accounts through upselling and cross-selling.
- Partner with Sales, Operations, Product, and Engineering to deliver a strong customer experience and support retention and growth.
- Help customers get full value from RemotePass’s services to support their business growth and profitability.
Cerințe
- Bring at least five years of experience in Customer Success, Account Management, or a related field, ideally in EOR, HR technology, payroll, or global employment platforms.
- Have managed the full client lifecycle, from onboarding through renewal and expansion.
- Communicate exceptionally well and build effective interpersonal relationships.
- Build strong customer relationships and improve customer satisfaction.
- Use data to develop insights and inform decisions.
- Manage multiple accounts and competing priorities in a fast-paced setting.
- Be available to work US Eastern Time hours, regardless of physical location.
- SaaS or HR, payroll, or global employment solutions experience is strongly preferred.
Beneficii
- Join a fast-growing global company focused on remote work management.
- Work in a collaborative, inclusive environment that values innovation and creativity.
- Access opportunities for professional growth and development.
- Earn uncapped variable compensation tied directly to the accounts you grow.