RemotePass izstrādā mākoņtehnoloģijās balstītu personāla un algu pārvaldības programmatūru uzņēmumiem, kas pārvalda izkliedētu un starptautisku darbaspēku. Tās platforma atbalsta līgumdarbiniekus, darbiniekus, kas nodarbināti, izmantojot Employer of Record pakalpojumu, un tieši pieņemtus darbiniekus, apvienojot vienā sistēmā ievadīšanu darbā, algu aprēķinu, atbilstības nodrošināšanu, labumu pārvaldību, izdevumu pārvaldību un uzņēmuma izsniegtās SpendCards kartes. RemotePass darbojas vairāk nekā 150 valstīs un integrējas ar plaši izmantotiem personāla un grāmatvedības rīkiem. Uzņēmuma drošības un atbilstības pasākumi cita starpā ietver SOC 2 un GDPR prasību ievērošanu. Uzņēmums apkalpo organizācijas, kas paplašinās pāri robežām, tostarp konsultāciju, loģistikas un veselības aprūpes nozares uzņēmumus.
Senior Customer Success Manager, Americas (Brazil Remote)
Lead onboarding, retention, and account growth for RemotePass, a global employment and remote work management platform. Work with customers during US Eastern Time hours.
Apraksts
- Guide new customers through onboarding to support a smooth transition and rapid adoption of RemotePass.
- Develop trusted relationships with key stakeholders and help them achieve their goals.
- Act as the main customer contact, answering questions and resolving issues promptly.
- Track account health and work with customers to identify and pursue opportunities for improvement and growth.
- Analyze customer feedback and share actionable insights to inform product development.
- Build customer loyalty and identify opportunities to expand RemotePass accounts through upselling and cross-selling.
- Partner with Sales, Operations, Product, and Engineering to deliver a strong customer experience and support retention and growth.
- Help customers get full value from RemotePass’s services to support their business growth and profitability.
Prasības
- Bring at least five years of experience in Customer Success, Account Management, or a related field, ideally in EOR, HR technology, payroll, or global employment platforms.
- Have managed the full client lifecycle, from onboarding through renewal and expansion.
- Communicate exceptionally well and build effective interpersonal relationships.
- Build strong customer relationships and improve customer satisfaction.
- Use data to develop insights and inform decisions.
- Manage multiple accounts and competing priorities in a fast-paced setting.
- Be available to work US Eastern Time hours, regardless of physical location.
- SaaS or HR, payroll, or global employment solutions experience is strongly preferred.
Priekšrocības
- Join a fast-growing global company focused on remote work management.
- Work in a collaborative, inclusive environment that values innovation and creativity.
- Access opportunities for professional growth and development.
- Earn uncapped variable compensation tied directly to the accounts you grow.