Banner Health — shoshilinch va tezkor tibbiy yordam, diagnostik tasvirlash, jarrohlik, onalik xizmatlari, xospis, telemeditsina, ortopediya hamda sport tibbiyotini o‘z ichiga olgan keng ko‘lamli bemorlar xizmatlarini taqdim etuvchi sog‘liqni saqlash tizimidir. Uning tibbiy xizmatlar tarmog‘i bemorlarga sog‘lig‘ini osonroq boshqarish va turli sharoitlarda ko‘rsatiladigan xizmatlardan foydalanishga yordam berish uchun yuzma-yuz davolashni raqamli vositalar bilan birlashtiradi.
Senior Customer Design Technology Consultant - Banner Health (Remote, Arizona)
Lead customer experience technology, workflow, and digital product design initiatives for Banner Health. Partner with business, technology, data, and operational teams to improve healthcare processes and customer experiences.
Tavsif
- Serve as the subject-matter expert, designer, troubleshooter, and advocate for key customer experience technology products
- Design, improve, and implement customer-focused processes and digital products
- Lead cross-functional decisions about where, when, and how technology is applied
- Serve as the principal connection between business and technical stakeholders
- Build relationships with leaders across customer experience, operations, digital business, IT, data warehousing, and Human Resources
- Collect, prioritize, and clearly communicate stakeholder requirements
- Convert customer needs into practical designs and documented business requirements
- Assess existing processes through observation, interviews, process maps, journey diagrams, and data flows
- Create dependable, scalable workflows and operating processes
- Evaluate technical products and research relevant market technologies
- Investigate, monitor, and resolve complex project deliverables
- Work with stakeholders to create scorecards and dashboards that track progress
- Relate user and customer journeys and requirements to external inputs to validate scope and preferences
- Oversee complex projects from initiation through completion
- Prepare and present materials for leadership audiences
- Observe operational teams and research industry best practices
- Partner with IT, data, and analytics teams
Talablar
- Bachelor’s degree in business, technology, engineering, or a related discipline
- Five to seven years of experience in customer or operations technology
- Demonstrated experience designing and using technical products
- Experience working with databases
- Experience with customer relationship management data
- Experience with email and text-message automation
- Experience with electronic health record systems
- Strong communication skills
- Ability to explain technical concepts clearly to business stakeholders and leaders
- Confidence presenting to large audiences
- Ability to navigate conflict and balance system requirements with entity priorities
- Ability to establish a clear, realistic, actionable vision
- Strategic, systems-oriented, results-focused leadership
- Ability to engage credibly with and influence internal and external contacts
- Strong analytical and problem-solving skills
- Detail-oriented approach with the ability to manage projects from inception through delivery
- Salesforce certification is highly preferred
- Lean, Six Sigma, Scrum, or Agile certification is a plus
- Experience with knowledge or content management and CRM application feature development
Imtiyozlar
- Total rewards package
- Drug-free workplace
- Remote work arrangement