ADEO Services
ADEO Services
1 001 – 5 000 Xodimlar
KonsaltingMarketingQurilish
ADEO Services qurilish bilan bog‘liq faoliyat, konsalting, marketing, mahsulot ishlab chiqish, ta’minot zanjiri, raqamli texnologiyalar, ma’lumotlar, inson resurslari va moliya yo‘nalishlaridagi faoliyati orqali uy-joy sohasidagi global platformani qo‘llab-quvvatlaydi. Uning jamoalari ijobiy ekologik va ijtimoiy ta’sir yaratishga qaratilgan amaliy yechimlarni ishlab chiqish uchun turli yo‘nalishlar bo‘yicha hamkorlik qiladi.

Head of Marketplace Supply Chain & Customer Experience

Lead marketplace customer experience, logistics, and seller services across ADEO’s international home-improvement marketplaces. Manage 11 specialists and strategic third-party logistics partnerships.

Tavsif

  • Participate in the Marketplace Global Executive Committee (AMS ExCo)
  • Design and implement end-to-end customer journeys across ADEO marketplaces
  • Own 3P NPS and analyze customer, incident, contact, and cart-abandonment data to uncover pain points
  • Set the short-, medium-, and long-term customer experience roadmap and improve online conversion
  • Define and deliver the Marketplace Supply Chain strategy
  • Lead internal fulfillment models and third-party logistics partnerships
  • Create multichannel delivery solutions with carriers and internal stakeholders
  • Organize customer service and after-sales support for 1P and 3P journeys
  • Develop valuable logistics services for 3P sellers and increase adoption
  • Manage, mentor, and develop a team of 11 employees
  • Partner with six business units and international Omnicommerce, Supply Chain, Customer Care, and Product & Tech teams
  • Develop and oversee strategic relationships with 3PL providers and carriers

Talablar

  • Bring at least nine years of experience in pure-play e-commerce, marketplaces, scale-ups, retail, and/or consulting
  • Demonstrated success delivering complex projects with diverse functional and international stakeholders
  • Track record of leading teams and growing employee capability
  • Deep operational knowledge of e-commerce supply chains, including logistics, transportation, flow management, and 3P fulfillment and shipping
  • Strong analytical ability to diagnose issues accurately and translate findings into practical operating plans
  • Expertise in online customer experience drivers and delivery-promise optimization
  • Professional fluency in English for daily collaboration across international teams
  • Ability to design user-focused processes and logistics solutions suited to 3P sellers
  • Ability to influence and coordinate internal and external partners without direct authority
  • Ability to connect long-term strategy with practical operational delivery
  • Proactive approach and comfort working in highly interdependent international environments

Imtiyozlar

  • An energetic workplace that supports initiative and entrepreneurial thinking
  • Training opportunities tailored to your professional development
  • Career advancement and internal mobility across an international group
  • Quarterly team bonuses and the possibility of becoming a shareholder
  • Flexible hybrid working arrangements
  • Sustainable mobility assistance, including bicycle and scooter purchase contributions and a carpooling allowance
  • Workplace accommodations and support for employees with disabilities

O‘xshash ish o‘rinlari