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Onit
Onit
501 – 1 000 Xodimlar
H1B vizasi homiysiHuquqKonsaltingSaaS
Onit yuridik ishlar, xarajatlar, shartnomalar, yetkazib beruvchilar va muvofiqlikni yagona bog‘langan muhitda boshqarishni istagan tashkilotlar uchun sun’iy intellektga asoslangan yuridik operatsiyalar va korporativ yuridik boshqaruv dasturiy ta’minotini ishlab chiqadi. Uning Unity ELM platformasi SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM va App Catalog kabi yechimlarni birlashtirib, yuridik xarajatlar va ishlarni boshqarish, shartnoma hayotiy siklini boshqarish, elektron hisob-kitob, hujjatlarni markazlashtirish, ish jarayonlarini avtomatlashtirish hamda OCR orqali shartnoma ma’lumotlarini ajratib olishni qo‘llab-quvvatlaydi. Onit, shuningdek, ReviewAI va Spend Agent kabi sun’iy intellekt asosidagi vositalarni ham taklif etadi. Kompaniya farmatsevtika, moliya, sug‘urta, texnologiyalar va davlat sektori kabi sohalardagi korporativ yuridik operatsiyalar jamoalari, bosh yuristlar va shartnoma menejerlariga dasturiy mahsulotlari bilan bir qatorda joriy etish, qo‘llab-quvvatlash va professional xizmatlarni taqdim etadi.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager, Legal Tech (Remote, US)

Support LegalFiles customers using Onit’s AI-powered legal operations platform. Drive adoption, improve workflows, and help enterprise legal teams realize value.

USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri
Bulut

Tavsif

  • Build trusted relationships with LegalFiles customers, learn their legal operations goals, and help them realize value from Onit’s solutions.
  • Act as the primary contact for strategic accounts.
  • Deliver a smooth, proactive customer experience.
  • Turn legal operations challenges into practical technical solutions.
  • Support onboarding with configuration guidance and best practices.
  • Coordinate support escalations with Product, Engineering, and Support.
  • Drive issue resolution and root cause analysis.
  • Represent customer needs internally and advocate for product improvements.
  • Spot recurring themes and opportunities to improve.
  • Lead business reviews, usage assessments, and roadmap discussions.
  • Document customer workflows, integrations, and technical considerations.
  • Maintain regular engagement through QBRs, advisory sessions, and performance reviews.
  • Work across teams to strengthen customer satisfaction, product adoption, and value from Onit’s legal technology.

Talablar

  • Bring at least five years of experience in customer success or another customer-facing role.
  • Show a record of supporting enterprise clients in SaaS, preferably in B2B legal technology or enterprise software.
  • Familiarity with eBilling platforms, matter management, legal billing, and outside counsel guidelines is preferred.
  • Understand audit practices and standards such as LEDES and UTBMS.
  • Engage effectively with both technical stakeholders and non-technical legal operations users.
  • Map legal workflows and identify opportunities for automation, efficiency, and process improvement.
  • Demonstrate strong organizational and communication skills.
  • Manage multiple complex customer engagements at once.
  • Be comfortable working with APIs, cloud platforms, and custom integrations.
  • Familiarity with enterprise risk or GRC software platforms is a plus.

Imtiyozlar

  • Eligibility for an annual discretionary bonus.
  • Choice of three medical plans.
  • Dental and vision coverage.
  • Employer HSA contribution for participants in a high-deductible health plan.
  • 401(k) with a 100% match on the first 3% and a 50% match on the next 2% of employee contributions.
  • Flexible paid time off.
  • Seven sick days per year.
  • Nine paid company holidays per year.
  • Paid leave for birth parents, non-birth parents, and caregivers.
  • Surrogacy and adoption reimbursement.
  • Life and disability insurance fully paid by the employer.
  • Optional hospital indemnity, critical illness, accident, and pet insurance.
  • Healthcare FSA, HSA, and dependent care FSA.
  • One paid volunteer day each year.

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