201 – 500 Xodimlar
Malakali ishchi vizasi homiysiXTM International ushbu profilda XTM Cloud ro‘yxati ostida taqdim etilgan. Kompaniyaning joriy imkoniyatlari va lavozimga oid ma’lumotlari e’lon qilingan sari ularni ko‘rib chiqing.
Customer Success Consultant at XTM International (Hybrid, Greece)
Support XTM Group customers in adopting its enterprise translation management platform. Manage customer relationships, renewals, issue resolution, and account growth.
Tavsif
- Build and maintain durable customer relationships
- Align product and service recommendations with customers’ business goals and challenges
- Serve as the primary contact for assigned accounts
- Track account usage and identify opportunities for customer growth
- Support customer advocacy through testimonials, case studies, and referrals
- Represent customer feedback internally to help improve products and services
- Address and resolve customer concerns proactively
- Work with cross-functional teams to deliver timely, effective issue resolution
- Develop comprehensive knowledge of the company’s products and services
- Keep current on product updates and industry trends to offer informed customer guidance
- Track renewal activity and work to maintain strong renewal rates
- Identify potential upselling and cross-selling opportunities
- Use customer data and analytics to evaluate trends, measure account health, and anticipate issues
- Build ongoing expertise across XTM Group’s products, services, and assigned customers
Talablar
- Bachelor’s degree in business, management, or a related discipline
- Demonstrated experience in customer success, account management, or a comparable role
- Working expertise in localization workflows, tools, and industry best practices
- Strong communication, negotiation, and interpersonal abilities
- Analytical approach with the ability to interpret data and identify trends
- Familiarity with CRM platforms, key sales metrics, and customer success tools
- Proven ability to collaborate across functions
- Self-directed and disciplined when working remotely
- Enthusiastic, proactive, and solution-oriented attitude
Imtiyozlar
- Help shape AI-powered search across SEO, paid media, and emerging AI discovery platforms
- Directly contribute to pipeline growth, visibility, and business performance
- Use modern AI tools and data-driven workflows
- Pursue international opportunities with access to mentoring and career development paths
- Collaborate with specialists in marketing, content, operations, and technology
- Develop continuously through training resources and industry expertise
- Receive compensation and benefits intended to support professional and personal growth
- Access available accommodations during the recruitment process
- Receive onboarding support