TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Specialist – Singapore Onsite
Support TDCX customers across multiple channels by investigating issues, resolving cases at first contact, and maintaining customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.
Tavsif
- Support customers across relevant communication channels with a high standard of service.
- Understand customer needs and investigate issues to find suitable solutions.
- Resolve misunderstandings and aim to settle cases on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow the appropriate procedures to maintain customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Carry out other duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System.
Talablar
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are also encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, along with the language used in the supported market.
Imtiyozlar
- Competitive pay and appealing perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.