TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist – Singapore Onsite
Support TDCX customers across multiple channels by investigating issues, resolving cases at first contact, and maintaining customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.
Сипаттама
- Support customers across relevant communication channels with a high standard of service.
- Understand customer needs and investigate issues to find suitable solutions.
- Resolve misunderstandings and aim to settle cases on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow the appropriate procedures to maintain customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Carry out other duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System.
Талаптар
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are also encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, along with the language used in the supported market.
Артықшылықтар
- Competitive pay and appealing perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.