TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist – Singapore Onsite
Support TDCX customers across multiple channels by investigating issues, resolving cases at first contact, and maintaining customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.
Description
- Support customers across relevant communication channels with a high standard of service.
- Understand customer needs and investigate issues to find suitable solutions.
- Resolve misunderstandings and aim to settle cases on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow the appropriate procedures to maintain customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Carry out other duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are also encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, along with the language used in the supported market.
Benefits
- Competitive pay and appealing perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.