TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Customer Service Specialist – Singapore Onsite
Support TDCX customers across multiple channels by investigating issues, resolving cases at first contact, and maintaining customer satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.
विवरण
- Support customers across relevant communication channels with a high standard of service.
- Understand customer needs and investigate issues to find suitable solutions.
- Resolve misunderstandings and aim to settle cases on the first contact.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow the appropriate procedures to maintain customer satisfaction.
- Build lasting customer relationships through attentive, proactive support.
- Carry out other duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System.
आवश्यकताएँ
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are also encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, along with the language used in the supported market.
लाभ
- Competitive pay and appealing perks.
- Broad medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.