TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Specialist in Singapore
Support TDCX customers across communication channels, investigate issues and work toward first-contact resolution. The role focuses on service standards, effective follow-up and customer satisfaction.
Tavsif
- Provide customer support across relevant communication channels.
- Identify customer needs, investigate issues and offer solutions that clarify concerns.
- Resolve cases at first contact where possible, and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver services that support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Handle other duties assigned by management within the employment category, and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.
Talablar
- Diploma, advanced, higher, graduate or postgraduate diploma, bachelor’s degree, professional degree, master’s degree or equivalent qualification in any field.
- Around two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy and professional phone etiquette in pace, tone, voice quality, grammar and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Imtiyozlar
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.