TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist in Singapore
Support TDCX customers across communication channels, investigate issues and work toward first-contact resolution. The role focuses on service standards, effective follow-up and customer satisfaction.
Сипаттама
- Provide customer support across relevant communication channels.
- Identify customer needs, investigate issues and offer solutions that clarify concerns.
- Resolve cases at first contact where possible, and follow up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver services that support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Handle other duties assigned by management within the employment category, and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.
Талаптар
- Diploma, advanced, higher, graduate or postgraduate diploma, bachelor’s degree, professional degree, master’s degree or equivalent qualification in any field.
- Around two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy and professional phone etiquette in pace, tone, voice quality, grammar and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English, as well as the language of the supported market.
Артықшылықтар
- Attractive remuneration and perks.
- Comprehensive medical, insurance and social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experts in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.