TDCX

TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

कंपनी की नौकरियाँ

Customer Service Specialist in Singapore

Support TDCX customers across communication channels, investigate issues and work toward first-contact resolution. The role focuses on service standards, effective follow-up and customer satisfaction.

5 घंटे पहले

सिंगापुर ऑन-साइट पूर्णकालिक जूनियर मध्य स्तर आवश्यक भाषा: अंग्रेज़ी ग्राहक सहायता

विवरण

Provide customer support across relevant communication channels.
Identify customer needs, investigate issues and offer solutions that clarify concerns.
Resolve cases at first contact where possible, and follow up with service partners and internal teams to close cases to service standards.
Share constructive feedback on tools, resources, procedures and guidelines to improve workflows and customer experience.
Follow established procedures to deliver services that support high customer satisfaction.
Build lasting customer relationships through attentive, proactive service.
Handle other duties assigned by management within the employment category, and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

आवश्यकताएँ

Diploma, advanced, higher, graduate or postgraduate diploma, bachelor’s degree, professional degree, master’s degree or equivalent qualification in any field.
Around two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
Strong time management and motivation to exceed expectations.
Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
Strong communication skills, including active listening, empathy and professional phone etiquette in pace, tone, voice quality, grammar and articulation.
Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
Excellent spoken and written English, as well as the language of the supported market.

लाभ

Attractive remuneration and perks.
Comprehensive medical, insurance and social security coverage.
World-class workspaces.
Engaging activities and recognition programs.
Learning and development plans to support career growth.
A positive work culture that supports your future.
Convenient location with direct public transport links.
Flexible working arrangements.
Coaching and mentoring from experts in your field.
Opportunity to join a global company recognized with hundreds of industry awards.

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