TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Representative (Onsite, Philippines)
Support customers across multiple channels at TDCX, a global business process outsourcing and customer experience provider. Resolve issues, close cases, and help improve customer satisfaction.
Tavsif
- Support customers across relevant communication channels and deliver a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide solutions that resolve questions and confusion.
- Aim to resolve cases on first contact, coordinating follow-up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to help achieve high customer satisfaction.
- Build lasting customer relationships through attentive, extra-mile support.
- Complete other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Talablar
- Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English and proficiency in the language of the supported market.
Imtiyozlar
- Attractive pay and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Employee activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports employees’ future development.
- Conveniently located workplace with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- Opportunity to join a global company recognized with hundreds of industry awards.