TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative (Onsite, Philippines)

Support customers across multiple channels at TDCX, a global business process outsourcing and customer experience provider. Resolve issues, close cases, and help improve customer satisfaction.

Сипаттама

  • Support customers across relevant communication channels and deliver a high-quality service experience.
  • Assess customer needs, investigate existing issues, and provide solutions that resolve questions and confusion.
  • Aim to resolve cases on first contact, coordinating follow-up with service partners and internal teams to close cases to service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to help achieve high customer satisfaction.
  • Build lasting customer relationships through attentive, extra-mile support.
  • Complete other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Талаптар

  • Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
  • Two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and good phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
  • Excellent spoken and written English and proficiency in the language of the supported market.

Артықшылықтар

  • Attractive pay and perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive culture that supports employees’ future development.
  • Conveniently located workplace with direct public transport links.
  • Flexible working arrangements.
  • Coaching and mentoring from field experts.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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