TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative (Onsite, Philippines)
Support customers across multiple channels at TDCX, a global business process outsourcing and customer experience provider. Resolve issues, close cases, and help improve customer satisfaction.
Description
- Support customers across relevant communication channels and deliver a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide solutions that resolve questions and confusion.
- Aim to resolve cases on first contact, coordinating follow-up with service partners and internal teams to close cases to service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to help achieve high customer satisfaction.
- Build lasting customer relationships through attentive, extra-mile support.
- Complete other duties assigned by management within the employment category, and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
Requirements
- Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and good phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new ones.
- Excellent spoken and written English and proficiency in the language of the supported market.
Benefits
- Attractive pay and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Employee activities and recognition programs.
- Learning and development plans to support career growth.
- A positive culture that supports employees’ future development.
- Conveniently located workplace with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from field experts.
- Opportunity to join a global company recognized with hundreds of industry awards.