Spectrum Quartz
Spectrum Quartz
Spectrum Quartz turar joy va tijorat makonlari uchun kvarts yuzalar ishlab chiqaradi hamda muhandislik materiallarini dizaynga yo‘naltirilgan ishlov bilan uyg‘unlashtiradi. Kompaniya tabiiy tosh tomirlariga o‘xshash naqshlarni o‘z ichiga olgan o‘ziga xos yuzalarni ishlab chiqadi va mahsulotlari hamda ishlab chiqarish yondashuvi bilan bog‘liq 40 dan ortiq patentga ega. Uning mahsulotlari oshxonani ta’mirlashdan tortib yangi qurilishgacha bo‘lgan loyihalarni qo‘llab-quvvatlaydi, hamkorlikka asoslangan jarayon esa mijozlarga interyer g‘oyalarini tayyor yuzalarga aylantirishga yordam beradi. Spectrum Quartz qurilish, konsalting va chakana savdo sohalarida faoliyat yuritadi hamda 51–200 nafar xodimdan iborat jamoaga ega.

Customer Service Representative - Cranbury, NJ

Customer Service Representative handling customer accounts, quartz orders, payments, appointments, and order updates for Spectrum Quartz. This onsite role coordinates with Operations, Sales, and Accounting while supporting locations across the United States.

Tavsif

  • Oversee local customer accounts
  • Process orders through Epicor P21 and Salesforce
  • Receive and record customer payments
  • Follow up on outstanding receivables
  • Give customers timely, accurate updates on product availability and order status
  • Investigate customer concerns and escalate issues when necessary
  • Help customers arrange slab-viewing appointments
  • Support walk-in customers viewing quartz slabs
  • Coordinate with Operations, Sales, and Accounting teams
  • Own customer orders and sample data processing from start to finish
  • Answer phone and email inquiries promptly and professionally
  • Work daily with Operations and Sales on accounts, orders, and delivery updates
  • Provide backup customer service coverage for five other US locations as needed
  • Handle other assigned or requested responsibilities

Talablar

  • High school diploma
  • At least three years of previous customer service experience
  • Extensive experience with and confidence using computer software
  • Ability to work effectively in a multi-window computer environment
  • Strong attention to detail, prioritization, deadline management, and independent work skills in a small office with a remote team
  • Sound judgment and effective problem-solving skills
  • Clean criminal and driving record
  • Excellent written and verbal communication skills
  • Experience with Microsoft 365
  • Salesforce experience is preferred
  • Confidence navigating computer software
  • Positive, self-motivated approach with the ability to work independently

Imtiyozlar

  • Monday through Friday schedule
  • Option to enroll in or decline company-paid medical and dental plans covering 90% of costs
  • Vision insurance available
  • 401(k) matching program
  • Paid time off
  • Paid holidays
  • Reasonable accommodations available to support individuals with disabilities in performing essential job functions

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