Spectrum Quartz
Spectrum Quartz
Spectrum Quartz тұрғын және коммерциялық кеңістіктерге арналған кварц беттерін өндіреді, инженерлік материалдарды дизайнға бағытталған нақыштармен үйлестіреді. Компания табиғи тастың тамырларына ұқсас ерекше беттерді қоса алғанда, айрықша өнімдер әзірлейді және өз өнімдері мен өндіріс тәсіліне қатысты 40-тан астам патентке ие. Оның өнімдері асүйді жаңартудан бастап жаңа құрылысқа дейінгі жобаларға сай келеді, ал ынтымақтастыққа негізделген үдеріс клиенттерге интерьер тұжырымдамаларын дайын беттерге айналдыруға көмектеседі. Spectrum Quartz құрылыс, консалтинг және бөлшек сауда салаларында жұмыс істейді және 51–200 қызметкерден тұратын командаға ие.

Customer Service Representative - Cranbury, NJ

Customer Service Representative handling customer accounts, quartz orders, payments, appointments, and order updates for Spectrum Quartz. This onsite role coordinates with Operations, Sales, and Accounting while supporting locations across the United States.

Сипаттама

  • Oversee local customer accounts
  • Process orders through Epicor P21 and Salesforce
  • Receive and record customer payments
  • Follow up on outstanding receivables
  • Give customers timely, accurate updates on product availability and order status
  • Investigate customer concerns and escalate issues when necessary
  • Help customers arrange slab-viewing appointments
  • Support walk-in customers viewing quartz slabs
  • Coordinate with Operations, Sales, and Accounting teams
  • Own customer orders and sample data processing from start to finish
  • Answer phone and email inquiries promptly and professionally
  • Work daily with Operations and Sales on accounts, orders, and delivery updates
  • Provide backup customer service coverage for five other US locations as needed
  • Handle other assigned or requested responsibilities

Талаптар

  • High school diploma
  • At least three years of previous customer service experience
  • Extensive experience with and confidence using computer software
  • Ability to work effectively in a multi-window computer environment
  • Strong attention to detail, prioritization, deadline management, and independent work skills in a small office with a remote team
  • Sound judgment and effective problem-solving skills
  • Clean criminal and driving record
  • Excellent written and verbal communication skills
  • Experience with Microsoft 365
  • Salesforce experience is preferred
  • Confidence navigating computer software
  • Positive, self-motivated approach with the ability to work independently

Артықшылықтар

  • Monday through Friday schedule
  • Option to enroll in or decline company-paid medical and dental plans covering 90% of costs
  • Vision insurance available
  • 401(k) matching program
  • Paid time off
  • Paid holidays
  • Reasonable accommodations available to support individuals with disabilities in performing essential job functions

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