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Spectrum Quartz produce suprafețe din cuarț pentru spații rezidențiale și comerciale, combinând materialele tehnice cu detalii axate pe design. Compania dezvoltă suprafețe distincte, inclusiv modele de venaturi cu aspect natural, și deține peste 40 de brevete legate de produsele sale și de abordarea sa de fabricație. Soluțiile oferite susțin proiecte care variază de la renovări de bucătării la construcții noi, printr-un proces colaborativ conceput pentru a-i ajuta pe clienți să transforme conceptele de design interior în suprafețe finisate. Spectrum Quartz activează în sectoarele construcțiilor, consultanței și retailului și are o echipă de 51–200 de angajați.
Customer Service Representative - Cranbury, NJ
Customer Service Representative handling customer accounts, quartz orders, payments, appointments, and order updates for Spectrum Quartz. This onsite role coordinates with Operations, Sales, and Accounting while supporting locations across the United States.
Descriere
- Oversee local customer accounts
- Process orders through Epicor P21 and Salesforce
- Receive and record customer payments
- Follow up on outstanding receivables
- Give customers timely, accurate updates on product availability and order status
- Investigate customer concerns and escalate issues when necessary
- Help customers arrange slab-viewing appointments
- Support walk-in customers viewing quartz slabs
- Coordinate with Operations, Sales, and Accounting teams
- Own customer orders and sample data processing from start to finish
- Answer phone and email inquiries promptly and professionally
- Work daily with Operations and Sales on accounts, orders, and delivery updates
- Provide backup customer service coverage for five other US locations as needed
- Handle other assigned or requested responsibilities
Cerințe
- High school diploma
- At least three years of previous customer service experience
- Extensive experience with and confidence using computer software
- Ability to work effectively in a multi-window computer environment
- Strong attention to detail, prioritization, deadline management, and independent work skills in a small office with a remote team
- Sound judgment and effective problem-solving skills
- Clean criminal and driving record
- Excellent written and verbal communication skills
- Experience with Microsoft 365
- Salesforce experience is preferred
- Confidence navigating computer software
- Positive, self-motivated approach with the ability to work independently
Beneficii
- Monday through Friday schedule
- Option to enroll in or decline company-paid medical and dental plans covering 90% of costs
- Vision insurance available
- 401(k) matching program
- Paid time off
- Paid holidays
- Reasonable accommodations available to support individuals with disabilities in performing essential job functions
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