Spectrum Quartz
Spectrum Quartz
Spectrum Quartz आवासीय और वाणिज्यिक स्थानों के लिए क्वार्ट्ज सतहों का निर्माण करती है और इंजीनियर्ड सामग्रियों को डिज़ाइन-केंद्रित बारीकियों के साथ जोड़ती है। कंपनी प्राकृतिक जैसी नसों वाली सतहों सहित विशिष्ट सतहें विकसित करती है और अपने उत्पादों तथा विनिर्माण दृष्टिकोण से संबंधित 40 से अधिक पेटेंट रखती है। इसके उत्पाद रसोई के नवीनीकरण से लेकर नए निर्माण तक की परियोजनाओं के लिए उपयोगी हैं, जिसमें सहयोगात्मक प्रक्रिया के माध्यम से ग्राहकों को आंतरिक सज्जा की अवधारणाओं को तैयार सतहों में बदलने में सहायता दी जाती है। Spectrum Quartz निर्माण, परामर्श और खुदरा क्षेत्रों में कार्य करती है तथा इसमें 51–200 कर्मचारियों की टीम है।

Customer Service Representative - Cranbury, NJ

Customer Service Representative handling customer accounts, quartz orders, payments, appointments, and order updates for Spectrum Quartz. This onsite role coordinates with Operations, Sales, and Accounting while supporting locations across the United States.

विवरण

  • Oversee local customer accounts
  • Process orders through Epicor P21 and Salesforce
  • Receive and record customer payments
  • Follow up on outstanding receivables
  • Give customers timely, accurate updates on product availability and order status
  • Investigate customer concerns and escalate issues when necessary
  • Help customers arrange slab-viewing appointments
  • Support walk-in customers viewing quartz slabs
  • Coordinate with Operations, Sales, and Accounting teams
  • Own customer orders and sample data processing from start to finish
  • Answer phone and email inquiries promptly and professionally
  • Work daily with Operations and Sales on accounts, orders, and delivery updates
  • Provide backup customer service coverage for five other US locations as needed
  • Handle other assigned or requested responsibilities

आवश्यकताएँ

  • High school diploma
  • At least three years of previous customer service experience
  • Extensive experience with and confidence using computer software
  • Ability to work effectively in a multi-window computer environment
  • Strong attention to detail, prioritization, deadline management, and independent work skills in a small office with a remote team
  • Sound judgment and effective problem-solving skills
  • Clean criminal and driving record
  • Excellent written and verbal communication skills
  • Experience with Microsoft 365
  • Salesforce experience is preferred
  • Confidence navigating computer software
  • Positive, self-motivated approach with the ability to work independently

लाभ

  • Monday through Friday schedule
  • Option to enroll in or decline company-paid medical and dental plans covering 90% of costs
  • Vision insurance available
  • 401(k) matching program
  • Paid time off
  • Paid holidays
  • Reasonable accommodations available to support individuals with disabilities in performing essential job functions

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