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Pure Storage
Pure Storage
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
Pure Storage korxonalar va bulutli muhitlar uchun maʼlumotlarni saqlash platformalarini ishlab chiqadi. Kompaniyaning mahsulotlar to‘plami sunʼiy intellekt infratuzilmasi, bulutli joylashtirish, maʼlumotlarni himoyalash va maʼlumotlarni zamonaviy boshqarishning boshqa ehtiyojlarini qo‘llab-quvvatlaydi. Uning faoliyati kengaytiriladigan unumdorlik, barqarorlik va uzluksiz ishlashga eʼtibor qaratgan holda, tashkilotlar o‘sib borayotgan muhim biznes maʼlumotlari hajmini boshqarishda foydalanadigan saqlash texnologiyalarini qamrab oladi.
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Kompaniyadagi ish o‘rinlari

Critical Accounts Manager - North Carolina Remote

Own executive-level escalations and crisis resolution for Everpure’s data platform business. Build governance, monitor KPIs, and turn critical customer and product issues into lasting improvements.

USAmerika Qo‘shma ShtatlariNCShimoliy Karolina
134 000 $ – 201 000 $ / yil
MasofaviyTo‘liq stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaMenejer
ServiceNow

Tavsif

  • Own Everpure’s highest level of customer escalation engagement
  • Coordinate cross-functional teams addressing complex, systemic product and operational problems
  • Safeguard customer confidence and the company’s reputation
  • Connect technical delivery with executive strategy while maintaining leadership visibility
  • Accelerate resolution timelines and strengthen operational governance
  • Turn crisis response into ongoing organizational learning
  • Manage urgent customer and product escalations
  • Develop and maintain scalable governance frameworks, policies, and standard procedures
  • Act as the primary contact for senior executives and C-level customer stakeholders
  • Provide status reports on critical issues, recovery efforts, and post-mortem findings
  • Develop, evaluate, and communicate KPI reporting
  • Improve team processes and coach managers on escalation practices
  • Lead root-cause reviews, capture lessons learned, and reduce recurrence

Talablar

  • At least 7–10 years of experience managing executive customer escalations
  • At least 10 years of management experience
  • Bachelor’s degree required, with equivalent experience considered
  • Advanced experience leading high-stakes customer escalations and incident response
  • Ability to manage high-pressure crises and solve complex problems with structured frameworks
  • Skill in partnering with and influencing cross-functional technical teams
  • Ability to manage executive expectations and communicate effectively from engineering teams through C-level leadership
  • Demonstrated experience building operational governance, KPIs, policies, and workflows in complex, rapidly changing environments
  • Familiarity with enterprise incident management tools such as ServiceNow
  • Ability to coordinate technical personnel during critical events

Imtiyozlar

  • Flexible paid time off
  • Wellness programs and resources
  • Company-sponsored team activities
  • Professional growth and development support
  • Employee Resource Groups
  • Disability accommodations available throughout the hiring process
  • Incentive compensation and/or equity may be offered

O‘xshash ish o‘rinlari

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Xodimlar
LogistikaMehmondo‘stlikSog‘liqni saqlash
ARArgentinaBOBoliviyaBRBraziliyaCLChiliCOKolumbiyaCRKosta-RikaCUKubaDODominikan RespublikasiECEkvadorGTGvatemalaHNGondurasHTGaitiMXMeksikaNINikaraguaPAPanamaPEPeruPRPuerto-RikoPYParagvaySVSalvadorUYUrugvayVEVenesuelaMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaTarjimon

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Ochish