Gartner korporativ rahbarlarga muhim ustuvor yo‘nalishlar bo‘yicha asoslangan qarorlar qabul qilishda yordam beradigan global tadqiqot va maslahat kompaniyasidir. Uning faoliyati texnologiya, moliya, inson resurslari, huquq, marketing, savdo va mahsulot strategiyasi kabi sohalarda ekspert tahlili, konsalting, rahbarlar uchun yo‘l-yo‘riq, tadqiqotlar va raqamli bozor xizmatlarini birlashtiradi. Gartner shuningdek 40 dan ortiq konferensiya tashkil etadi va tashkilotlarga texnologiyaga kiritilgan investitsiyalarni yaxshilash bo‘yicha maslahat beradi. Jamoalar turli millatlarga mansub xalqaro xodimlar o‘rtasidagi hamkorlikni qo‘llab-quvvatlashga mo‘ljallangan gibrid model asosida ishlaydi. Karyera imkoniyatlari mijozlarga xizmat ko‘rsatish, konsalting, tadqiqot, maslahat, texnologiya va korporativ funksiyalarni qamrab oladi.
Collections Specialist – Gartner
Manage overdue client invoices at Gartner, a business and technology insights company. Reconcile accounts, resolve billing issues, and secure payment commitments.
Tavsif
- Collect client invoice payments promptly
- Manage the full cash collection process using global templates and best practices
- Oversee email correspondence related to collections
- Log transaction updates and collection notes in Oracle Fusion and the ERP system
- Respond to client and internal business unit inquiries within established service-level agreements
- Coordinate the resolution of invoice discrepancies and required updates
- Prepare and present monthly risk reports to Finance and Sales leaders
- Reconcile client accounts and provide account statements
- Investigate invalid contact details when clients do not respond
- Meet or exceed monthly and quarterly collection targets
- Contribute to Team NCVI projects that improve invoice accuracy, presentation, and collection efficiency
- Recommend improvements to departmental processes
- Retrieve and provide requested client documents
- Coordinate invoice updates or reissues with internal teams and stakeholders
- Escalate transactions that meet global risk criteria and invoice delays beyond service-level agreements
- Contact clients at least every 15 days to obtain payment commitments for overdue invoices
- Send revised invoices to clients or coordinate portal submission within 48 hours
- Respond to sales team inquiries within established service-level agreements
Talablar
- At least 3 years of related office experience in customer service, collections, or sales support
- Proficiency with Microsoft platforms
- Knowledge of Oracle and CRM systems is a plus
- Strong written and verbal communication skills
- Ability to engage with diverse audiences across organizational levels, cultures, and geographies
- Strong listening, interpersonal, tact, and customer service skills
- Strong initiative and excellent time management
- Ability to work effectively in fast-paced, high-pressure, changing environments and meet tight deadlines
- Attention to detail, with strong analytical and problem-solving skills
- Collaborative and dependable team player
- High school diploma or equivalent work experience preferred
Imtiyozlar
- Career development opportunities
- Industry-leading training and development programs
- Performance-based recognition and rewards
- Flexible work environment that supports work-life balance
- Generous paid time off
- 401(k) match of up to $7,200 per year
- Opportunity to buy company stock at a discount
- Annual bonus based on company and individual performance, or a role-based uncapped sales incentive plan
- Equal employment opportunity and reasonable accommodation support