Gartner is a global research and advisory firm that helps enterprise leaders make informed decisions on mission-critical priorities. Its work combines expert analysis, consulting, executive guidance, research, and digital market services across areas such as technology, finance, human resources, legal, marketing, sales, and product strategy. Gartner also organizes more than 40 conferences and advises organizations on improving technology investments. Teams work within a hybrid model designed to support collaboration across a diverse, international workforce, with career opportunities spanning client services, consulting, research, advisory, technology, and corporate functions.
Collections Specialist – Gartner
Manage overdue client invoices at Gartner, a business and technology insights company. Reconcile accounts, resolve billing issues, and secure payment commitments.
United States
Florida
Texas$41,000 – $57,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCollectionsDescription
- Collect client invoice payments promptly
- Manage the full cash collection process using global templates and best practices
- Oversee email correspondence related to collections
- Log transaction updates and collection notes in Oracle Fusion and the ERP system
- Respond to client and internal business unit inquiries within established service-level agreements
- Coordinate the resolution of invoice discrepancies and required updates
- Prepare and present monthly risk reports to Finance and Sales leaders
- Reconcile client accounts and provide account statements
- Investigate invalid contact details when clients do not respond
- Meet or exceed monthly and quarterly collection targets
- Contribute to Team NCVI projects that improve invoice accuracy, presentation, and collection efficiency
- Recommend improvements to departmental processes
- Retrieve and provide requested client documents
- Coordinate invoice updates or reissues with internal teams and stakeholders
- Escalate transactions that meet global risk criteria and invoice delays beyond service-level agreements
- Contact clients at least every 15 days to obtain payment commitments for overdue invoices
- Send revised invoices to clients or coordinate portal submission within 48 hours
- Respond to sales team inquiries within established service-level agreements
Requirements
- At least 3 years of related office experience in customer service, collections, or sales support
- Proficiency with Microsoft platforms
- Knowledge of Oracle and CRM systems is a plus
- Strong written and verbal communication skills
- Ability to engage with diverse audiences across organizational levels, cultures, and geographies
- Strong listening, interpersonal, tact, and customer service skills
- Strong initiative and excellent time management
- Ability to work effectively in fast-paced, high-pressure, changing environments and meet tight deadlines
- Attention to detail, with strong analytical and problem-solving skills
- Collaborative and dependable team player
- High school diploma or equivalent work experience preferred
Benefits
- Career development opportunities
- Industry-leading training and development programs
- Performance-based recognition and rewards
- Flexible work environment that supports work-life balance
- Generous paid time off
- 401(k) match of up to $7,200 per year
- Opportunity to buy company stock at a discount
- Annual bonus based on company and individual performance, or a role-based uncapped sales incentive plan
- Equal employment opportunity and reasonable accommodation support