Gartner एक वैश्विक शोध और सलाहकार संस्था है, जो उद्यमों के नेताओं को अत्यंत महत्वपूर्ण प्राथमिकताओं पर सूचित निर्णय लेने में सहायता करती है। इसका कार्य प्रौद्योगिकी, वित्त, मानव संसाधन, कानूनी मामलों, विपणन, बिक्री और उत्पाद रणनीति जैसे क्षेत्रों में विशेषज्ञ विश्लेषण, परामर्श, कार्यकारी मार्गदर्शन, शोध और डिजिटल बाज़ार सेवाओं को एक साथ जोड़ता है। Gartner 40 से अधिक सम्मेलनों का आयोजन भी करता है और संगठनों को प्रौद्योगिकी निवेश बेहतर बनाने की सलाह देता है। इसकी टीमें एक हाइब्रिड मॉडल के तहत काम करती हैं, जिसे विविध और अंतरराष्ट्रीय कार्यबल के बीच सहयोग को समर्थन देने के लिए तैयार किया गया है। यहाँ ग्राहक सेवाओं, परामर्श, शोध, सलाहकार सेवाओं, प्रौद्योगिकी और कॉर्पोरेट कार्यों सहित विभिन्न क्षेत्रों में करियर के अवसर उपलब्ध हैं।
Collections Specialist – Gartner
Manage overdue client invoices at Gartner, a business and technology insights company. Reconcile accounts, resolve billing issues, and secure payment commitments.
संयुक्त राज्य
फ़्लोरिडा
टेक्सास$41,000 – $57,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसंग्रहविवरण
- Collect client invoice payments promptly
- Manage the full cash collection process using global templates and best practices
- Oversee email correspondence related to collections
- Log transaction updates and collection notes in Oracle Fusion and the ERP system
- Respond to client and internal business unit inquiries within established service-level agreements
- Coordinate the resolution of invoice discrepancies and required updates
- Prepare and present monthly risk reports to Finance and Sales leaders
- Reconcile client accounts and provide account statements
- Investigate invalid contact details when clients do not respond
- Meet or exceed monthly and quarterly collection targets
- Contribute to Team NCVI projects that improve invoice accuracy, presentation, and collection efficiency
- Recommend improvements to departmental processes
- Retrieve and provide requested client documents
- Coordinate invoice updates or reissues with internal teams and stakeholders
- Escalate transactions that meet global risk criteria and invoice delays beyond service-level agreements
- Contact clients at least every 15 days to obtain payment commitments for overdue invoices
- Send revised invoices to clients or coordinate portal submission within 48 hours
- Respond to sales team inquiries within established service-level agreements
आवश्यकताएँ
- At least 3 years of related office experience in customer service, collections, or sales support
- Proficiency with Microsoft platforms
- Knowledge of Oracle and CRM systems is a plus
- Strong written and verbal communication skills
- Ability to engage with diverse audiences across organizational levels, cultures, and geographies
- Strong listening, interpersonal, tact, and customer service skills
- Strong initiative and excellent time management
- Ability to work effectively in fast-paced, high-pressure, changing environments and meet tight deadlines
- Attention to detail, with strong analytical and problem-solving skills
- Collaborative and dependable team player
- High school diploma or equivalent work experience preferred
लाभ
- Career development opportunities
- Industry-leading training and development programs
- Performance-based recognition and rewards
- Flexible work environment that supports work-life balance
- Generous paid time off
- 401(k) match of up to $7,200 per year
- Opportunity to buy company stock at a discount
- Annual bonus based on company and individual performance, or a role-based uncapped sales incentive plan
- Equal employment opportunity and reasonable accommodation support