Torrero onlayn kazino va sport tikish brendlarini ishga tushiradigan hamda boshqaradigan operatorlar uchun B2B iGaming infratuzilmasini ishlab chiqadi. Kompaniya taklifi maxsus white-label va tayyor yechimlar, ichki platforma va CMS, kazino o‘yinlarini agregatsiya qilish, to‘lov integratsiyalari, KYC va risk xizmatlari, ko‘p tilli mijozlarni qo‘llab-quvvatlash, operatsion ma’lumotlar vositalari, shuningdek litsenziyalash va hosting imkoniyatlarini birlashtiradi. Kompaniyaning integratsiyalashgan yondashuvi o‘yin mahsulotlarini platformani sozlashdan tortib, doimiy boshqaruvgacha qo‘llab-quvvatlaydi.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking iGaming customers at Torrero through live chat. Resolve product issues, report malfunctions, and share customer feedback with internal teams.
Tavsif
- Respond to customer questions through live chat
- Understand customer needs and guide them through product features
- Investigate and report product malfunctions
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and relay it to Product, Sales, and Marketing
- Work in a fast-paced international startup environment
Talablar
- Fluency in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Ability to work well in a team
- Strong computer skills
- Careful attention to detail
- Ability to manage multiple tasks
- Willingness to work varied day, evening, and night shifts, including weekends
- Ability to resolve tasks quickly and effectively
- Self-directed, responsible, and proactive approach
- Flexible and methodical approach to complex problem-solving
- Experience in sports betting or gambling is an advantage
Imtiyozlar
- Competitive pay
- 28 paid days off each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- Work with a collaborative international team