Torrero develops B2B iGaming infrastructure for operators launching and managing online casino and sportsbook brands. Its offering combines bespoke white-label and turnkey solutions with an in-house platform and CMS, casino game aggregation, payment integrations, KYC and risk services, multilingual customer support, operational data tools, and licensing and hosting options. The company’s integrated approach supports gaming products from platform setup through ongoing management.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking iGaming customers at Torrero through live chat. Resolve product issues, report malfunctions, and share customer feedback with internal teams.
Description
- Respond to customer questions through live chat
- Understand customer needs and guide them through product features
- Investigate and report product malfunctions
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and relay it to Product, Sales, and Marketing
- Work in a fast-paced international startup environment
Requirements
- Fluency in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Ability to work well in a team
- Strong computer skills
- Careful attention to detail
- Ability to manage multiple tasks
- Willingness to work varied day, evening, and night shifts, including weekends
- Ability to resolve tasks quickly and effectively
- Self-directed, responsible, and proactive approach
- Flexible and methodical approach to complex problem-solving
- Experience in sports betting or gambling is an advantage
Benefits
- Competitive pay
- 28 paid days off each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- Work with a collaborative international team