Torrero उन ऑपरेटरों के लिए B2B iGaming इंफ्रास्ट्रक्चर विकसित करता है जो ऑनलाइन कैसीनो और स्पोर्ट्सबुक ब्रांड लॉन्च और प्रबंधित करते हैं। इसका प्रस्तावित समाधान कस्टम व्हाइट-लेबल और टर्नकी समाधानों को इन-हाउस प्लेटफ़ॉर्म और CMS, कैसीनो गेम एग्रीगेशन, भुगतान एकीकरण, KYC और जोखिम सेवाओं, बहुभाषी ग्राहक सहायता, परिचालन डेटा टूल तथा लाइसेंसिंग और होस्टिंग विकल्पों के साथ जोड़ता है। कंपनी का एकीकृत दृष्टिकोण प्लेटफ़ॉर्म सेटअप से लेकर निरंतर प्रबंधन तक गेमिंग उत्पादों का समर्थन करता है।
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking iGaming customers at Torrero through live chat. Resolve product issues, report malfunctions, and share customer feedback with internal teams.
विवरण
- Respond to customer questions through live chat
- Understand customer needs and guide them through product features
- Investigate and report product malfunctions
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and relay it to Product, Sales, and Marketing
- Work in a fast-paced international startup environment
आवश्यकताएँ
- Fluency in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Ability to work well in a team
- Strong computer skills
- Careful attention to detail
- Ability to manage multiple tasks
- Willingness to work varied day, evening, and night shifts, including weekends
- Ability to resolve tasks quickly and effectively
- Self-directed, responsible, and proactive approach
- Flexible and methodical approach to complex problem-solving
- Experience in sports betting or gambling is an advantage
लाभ
- Competitive pay
- 28 paid days off each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- Work with a collaborative international team