Torrero dezvoltă infrastructură B2B pentru iGaming, destinată operatorilor care lansează și gestionează branduri de cazinouri online și case de pariuri sportive. Oferta sa combină soluții white-label și turnkey personalizate cu o platformă și un CMS dezvoltate intern, agregarea jocurilor de cazino, integrări de plăți, servicii KYC și de gestionare a riscurilor, asistență pentru clienți în mai multe limbi, instrumente pentru date operaționale și opțiuni de licențiere și găzduire. Abordarea integrată a companiei sprijină produsele de gaming de la configurarea platformei până la gestionarea lor continuă.
Bilingual Customer Support Specialist (English and Spanish)
Support English- and Spanish-speaking iGaming customers at Torrero through live chat. Resolve product issues, report malfunctions, and share customer feedback with internal teams.
Descriere
- Respond to customer questions through live chat
- Understand customer needs and guide them through product features
- Investigate and report product malfunctions
- Follow up to confirm basic technical and product issues are resolved
- Collect customer feedback and relay it to Product, Sales, and Marketing
- Work in a fast-paced international startup environment
Cerințe
- Fluency in English and Spanish
- Previous experience in customer support
- Strong communication skills
- Ability to work well in a team
- Strong computer skills
- Careful attention to detail
- Ability to manage multiple tasks
- Willingness to work varied day, evening, and night shifts, including weekends
- Ability to resolve tasks quickly and effectively
- Self-directed, responsible, and proactive approach
- Flexible and methodical approach to complex problem-solving
- Experience in sports betting or gambling is an advantage
Beneficii
- Competitive pay
- 28 paid days off each year
- Additional leave based on seniority
- Career development and professional growth opportunities
- Fully remote work
- Work with a collaborative international team