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Fenix24
Fenix24
51 – 200 Zaposleni
Kibernetska varnostLogistikaSvetovanje
Fenix24 je podjetje za kibernetsko varnost in svetovanje, ki se osredotoča na pomoč organizacijam pri okrevanju po napadih z izsiljevalskim programjem ter krepitvi njihove kibernetske odpornosti. Njegovo delo združuje odzivanje na incidente, ocene okrevanja, odpravljanje posledic, upravljane zaščitne storitve ter programsko opremo za upravljanje sredstev in odpornosti. Fenix24 s podporo izkušene ekipe za okrevanje in zmožnostmi hitrega odziva strankam pomaga obnoviti delovanje ter se pripraviti na prihodnje kibernetske napade v različnih panogah.
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Delovna mesta v podjetju

Senior Customer Success Manager at Fenix24 (Remote, US)

Lead enterprise adoption, retention, and account growth for Fenix24’s cyber-resilience services. Advise executives and turn recovery data into clear business value.

USZdružene države Amerike
130.000 $ – 150.000 $ / leto
Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Create and deliver customer success plans that support growth and retention.
  • Use industry developments and customer feedback to guide strategic decisions.
  • Build and sustain relationships with major customers and enterprise stakeholders.
  • Assess customer challenges, priorities, and desired outcomes, then recommend solutions aligned with Fenix24 practices.
  • Coach customer success managers and contribute to their growth.
  • Spot expansion potential and partner with Sales on upsell opportunities.
  • Build customer confidence through consistent engagement and quarterly business reviews.
  • Guide the Customer Success team and shape account expansion plans.
  • Develop customer relationships across organizational levels.
  • Learn Fenix24’s services and connect them to customer programs to achieve strong business results.
  • Help Customer Success leaders tailor communications to client needs and industry sectors.
  • Work with Engineering, Product, Sales, Support, and executives to meet customer goals, advocate for customers, and coordinate escalations and visibility.
  • Prepare client reports for C-suite leaders, explaining technical metrics in terms of business value.
  • Take on other responsibilities as assigned.

Zahteve

  • At least five years of experience in customer success management.
  • A track record of partnering across company functions to improve customer adoption and outcomes.
  • Understanding of customer budget cycles and their effect on annual recurring revenue models.
  • Strong written and verbal communication and relationship-building abilities.
  • Leadership skills.
  • Ability to coordinate across multiple internal and external teams.
  • Advanced analytical ability.
  • Skill in turning raw reports into customer-ready materials using business intelligence software or Microsoft Office tools.
  • Experience working with technology partners that sell products in the managed service provider (MSP) market.
  • Ability to administer contracts in a service delivery setting.
  • Knowledge of information technology and managed services best practices.
  • Experience managing service level agreements and contracts.
  • Experience delivering services within a managed services organization.
  • Experience supporting servers, networks, storage, or security.
  • Practical knowledge of information security principles.

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