Offshore Launch podjetjem, ki želijo prenesti administrativna opravila in izboljšati vsakodnevno poslovanje, zagotavlja storitve virtualnih pomočnikov, podprte z umetno inteligenco. Podjetje združuje globalne talente z orodji umetne inteligence in stalnim usposabljanjem ter v ekipe naročnikov vključuje izkušene strokovnjake z dolgoletno kariero, da se lahko lokalni zaposleni osredotočijo na odgovornosti z večjim učinkom. Njegovo delo se nahaja na presečišču poslovnih storitev, SaaS-a in umetne inteligence, s poudarkom na operativni učinkovitosti in praktični podpori.
Remote Plumbing Office Manager and Dispatcher
Manage customer inquiries, dispatch, job tracking, and payments for a US plumbing company from a remote role. Offshore Launch supports business operations and growth for home service owners.
Opis
- Handle incoming calls, texts, and Google Local Services leads through a shared inbox.
- Log leads in the field service platform on the day they arrive and record their sources.
- Give customers arrival windows and follow through on promised callbacks.
- Maintain the dispatch board as the authoritative schedule.
- Schedule arrival windows and assign plumbers, helpers, and equipment.
- Manage all rescheduling requests.
- Check each open job daily from booking through completion and invoicing.
- Ensure plumbers record job updates and notes.
- Arrange return visits and flag jobs that may be delayed.
- Review outstanding estimates and coordinate follow-up.
- Audit paid invoices for job costs, commissions, fees, referral tags, and deposits.
- Confirm plumber commissions and helper hours before payroll.
- Monitor permits and send certificates of insurance to cities when needed.
- Send the owner a daily closeout summary covering sales, collections, and the next day's schedule.
- Turn recurring tasks into documented procedures.
Zahteve
- At least two years of experience as an office manager, dispatcher, customer service representative, or operations coordinator; field service experience in plumbing, HVAC, electrical, or a similar trade is preferred.
- Experience handling customer calls and texts as a core job responsibility.
- Experience managing a schedule or dispatch board for a field team.
- Practical experience with at least one field service platform, such as FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz, or a comparable system.
- Clear, confident spoken and written English for phone conversations with US homeowners.
- A dependable remote work setup with stable internet, a quiet workspace, and a backup plan for outages.
Ugodnosti
- Opportunity to contribute to the growth and success of small and medium-sized businesses.
- Remote, people-first environment that supports career development.
- Benefits package includes HMO coverage, paid time off, a transparent bonus structure, and pathways to raises and career growth.
- Collaborative team culture with an emphasis on work-life balance.
- Guaranteed annual bonus equal to one month's salary.
- Performance-based annual bonus of up to 1.5 times one month's salary, based on quarterly performance scores.
- Health coverage for employees and dependents, including health, life, vision, and dental insurance.
- 16 days of paid time off.