Offshore Launch oferă servicii de asistenți virtuali susținute de inteligență artificială pentru companii care doresc să externalizeze activitățile administrative și să își îmbunătățească operațiunile de zi cu zi. Compania combină talente globale cu instrumente de inteligență artificială și formare continuă, integrând în echipele clienților profesioniști cu experiență și cariere solide, astfel încât angajații locali să se poată concentra pe responsabilități cu un impact mai mare. Activitatea sa se află la intersecția dintre serviciile pentru companii, software-ul ca serviciu și inteligența artificială, punând accent pe eficiența operațională și sprijinul practic.
Remote Plumbing Office Manager and Dispatcher
Manage customer inquiries, dispatch, job tracking, and payments for a US plumbing company from a remote role. Offshore Launch supports business operations and growth for home service owners.
Descriere
- Handle incoming calls, texts, and Google Local Services leads through a shared inbox.
- Log leads in the field service platform on the day they arrive and record their sources.
- Give customers arrival windows and follow through on promised callbacks.
- Maintain the dispatch board as the authoritative schedule.
- Schedule arrival windows and assign plumbers, helpers, and equipment.
- Manage all rescheduling requests.
- Check each open job daily from booking through completion and invoicing.
- Ensure plumbers record job updates and notes.
- Arrange return visits and flag jobs that may be delayed.
- Review outstanding estimates and coordinate follow-up.
- Audit paid invoices for job costs, commissions, fees, referral tags, and deposits.
- Confirm plumber commissions and helper hours before payroll.
- Monitor permits and send certificates of insurance to cities when needed.
- Send the owner a daily closeout summary covering sales, collections, and the next day's schedule.
- Turn recurring tasks into documented procedures.
Cerințe
- At least two years of experience as an office manager, dispatcher, customer service representative, or operations coordinator; field service experience in plumbing, HVAC, electrical, or a similar trade is preferred.
- Experience handling customer calls and texts as a core job responsibility.
- Experience managing a schedule or dispatch board for a field team.
- Practical experience with at least one field service platform, such as FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz, or a comparable system.
- Clear, confident spoken and written English for phone conversations with US homeowners.
- A dependable remote work setup with stable internet, a quiet workspace, and a backup plan for outages.
Beneficii
- Opportunity to contribute to the growth and success of small and medium-sized businesses.
- Remote, people-first environment that supports career development.
- Benefits package includes HMO coverage, paid time off, a transparent bonus structure, and pathways to raises and career growth.
- Collaborative team culture with an emphasis on work-life balance.
- Guaranteed annual bonus equal to one month's salary.
- Performance-based annual bonus of up to 1.5 times one month's salary, based on quarterly performance scores.
- Health coverage for employees and dependents, including health, life, vision, and dental insurance.
- 16 days of paid time off.