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Valgorithm
Valgorithm
1 – 10 Zaposleni
PravoSvetovanjeZdravstveno varstvo
Valgorithm is a fractional operations and people consultancy serving early-stage companies, with experience in healthcare and legal services. Its work spans fractional COO, CPO, and CHRO support, startup advisory, and guidance on operational technology and tools. Valgorithm helps clients build the systems needed to grow, including technology stacks and HR processes for onboarding, performance, and compliance, while improving operational efficiency and managing staffing and operating costs. The firm’s services are intended for B2B organizations seeking practical support across people, operations, and technology.
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Delovna mesta v podjetju

Remote Legal Intake Virtual Assistant

Handle calls and document client inquiries for Valgorithm’s U.S. employment law practice from the Philippines. Escalate urgent leads and support accurate legal intake remotely.

PHFilipiniNa daljavoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaAsistent vodstva
macOSVoIP

Opis

  • Answer prospective clients’ inbound calls with patience and professionalism
  • Listen respectfully to callers without offering legal advice
  • Complete intake forms accurately in line with firm guidelines
  • Prepare clear summaries of callers’ situations for the legal team
  • Make follow-up calls to existing leads and assigned outbound calls
  • Promptly alert the legal team to urgent or unusual cases
  • Coordinate with attorneys, legal staff, and the Valgorithm team
  • Help with basic administrative work during quieter call periods
  • Follow internal procedures for attendance, time tracking, and daily reporting
  • Take part in team meetings, updates, and feedback sessions
  • Identify process gaps and suggest improvements
  • Work with the CEO and VA Manager to improve service quality
  • Complete onboarding and training on the intake process
  • Shadow experienced intake assistants and handle calls under supervision
  • Progress to managing inbound intake and follow-up calls independently
  • Provide accurate daily reports and escalate incomplete or urgent leads
  • Take responsibility for the intake phone line during the assigned shift
  • Assist with outbound calling and identify ways to improve intake processes

Zahteve

  • Excellent spoken English and listening comprehension; able to understand callers with varied accents, speaking speeds, and emotional states, and communicate clearly and naturally
  • At least one year of experience in a phone-based, client-facing role such as legal intake, a call center, or customer support
  • Experience in a legal setting, such as as a legal assistant, paralegal, or intake specialist, preferred
  • Strong empathy and patience
  • Calm, professional phone manner, including when speaking with upset or confused callers
  • Sound judgment and the ability to recognize when to escalate an issue
  • Close attention to detail and the ability to listen, type, and complete forms accurately at the same time
  • Clear, organized writing for case summaries and daily reports
  • Comfort using VoIP phone systems, web forms, email, Slack, and time-tracking tools
  • Able to protect confidential, sensitive personal, and legal information with discretion
  • Reliable and self-directed, with the ability to follow structured processes independently in a remote role
  • Dedicated computer with at least 8 GB of RAM, current security updates, and antivirus software
  • Primary internet connection with at least 20 Mbps download and 10 Mbps upload speeds
  • Backup internet access, such as pocket Wi-Fi, a prepaid modem, or a mobile data plan
  • Noise-canceling headset with a clear microphone
  • Quiet workspace without background noise
  • Licensed Windows 10 or later, or macOS 10.15.5 or later
  • Available during Eastern Time business hours

Ugodnosti

  • Fully remote, full-time role of 160 hours per month
  • Eight paid holidays each year plus vacation days
  • Complete onboarding, training, and ongoing support from Valgorithm’s internal team
  • Opportunity to be the first point of contact for people seeking help
  • Practical experience in the U.S. legal industry
  • Dynamic, fast-paced work with opportunities to grow and take on more responsibility

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