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Liveops, Inc.
Liveops, Inc.
201 – 500 Zaposleni
B2BPodjetjeUmetna inteligenca
Liveops, Inc. zagotavlja prilagodljive storitve kontaktnih centrov in podpore strankam za podjetja, ki potrebujejo porazdeljeno in razširljivo poslovanje. Njihov model združuje človeške agente s tehnologijo, ki uporablja umetno inteligenco, vključno z rešitvijo LiveNexus Agent Assist, ter natančnim razporejanjem in zmogljivostmi za varnost in skladnost, zasnovanimi za regulirana okolja. Podjetje podpira storitve za stranke, tehnično podporo, prodajo in pridobivanje potencialnih strank, zaledne operacije ter učenje in razvoj prek ekip na domačih, bližnjih in čezmorskih lokacijah. Liveops, Inc. služi organizacijam v sektorjih, kot so zdravstvo, zavarovalništvo, maloprodaja, finančne storitve, potovanja, energetika, komunikacije in javna uprava, pri čemer svojo ponudbo B2B osredotoča na uporabniško izkušnjo in operativno učinkovitost.
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Delovna mesta v podjetju

Remote Learning Delivery Analyst

Lead remote training, onboarding, and certification for Liveops’ outsourced customer support agents. Analyze performance and improve graduation outcomes across client programs.

USZdružene države AmerikeNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaAnalitik

Opis

  • Lead training and onboarding for agents.
  • Meet graduation targets across multiple programs.
  • Coordinate certification delivery for assigned programs.
  • Organize learning activities and resources in line with established practices.
  • Create and deliver content grounded in learning principles.
  • Review class results and trends, then adjust delivery to improve outcomes.
  • Partner with Learning Team leaders and cross-functional colleagues.
  • Put certification best practices into practice.
  • Work with internal and external customers.
  • Find ways to improve learning throughout the agent lifecycle.
  • Guide new team members, including contract facilitators.
  • Present certification content in an engaging, effective way.
  • Create activities and resources that support learning.
  • Prepare and distribute agent communications through Liveops channels.
  • Learn relevant systems and help agents troubleshoot issues.
  • Contribute to special projects and other duties within the role’s scope.
  • Lead and organize agent certification.
  • Review agent performance and make improvements.
  • Coordinate certification schedules and communicate with agents.

Zahteve

  • Bachelor’s degree or equivalent work experience.
  • Five to seven years of experience in project management, mentoring, or a lead role.
  • Five to seven years of training experience; virtual training experience is preferred.
  • Experience creating learning activities and content.
  • Experience working directly with internal and external partners.
  • Strong knowledge of Microsoft Office, Salesforce, and reporting practices.
  • Ability to manage multiple tasks and adapt to unexpected changes in direction.
  • Ability to sit or stand at a desk for extended periods while using a computer.
  • Availability for on-camera virtual meetings and agent sessions in a distraction-free setting.
  • Ability to work independently and meet deadlines.
  • Ability to follow Learning Team guidelines, manage calendars, and comply with time-off protocols.

Ugodnosti

  • Flexible schedule that may include days, nights, overnight shifts, weekends, and holidays.
  • Remote work arrangement.
  • On-camera virtual meetings and agent sessions.
  • Opportunities to mentor new team members and contract facilitators.
  • Participation in special projects.

Sorodna delovna mesta

State Collection Service, Inc.

Remote Call Center Supervisor – Healthcare Billing

State Collection Service, Inc.
501 – 1000 Zaposleni
LogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMisisipiMOMisuriMTMontanaNVNevadaNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasWIWisconsinNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

Lead a remote customer service team supporting healthcare billing for State Collection Service. Oversee staff performance, training, compliance, escalations, and client communications.

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State Collection Service, Inc.

Remote Healthcare Call Center Supervisor

State Collection Service, Inc.
501 – 1000 Zaposleni
LogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMIMichiganMNMinnesotaMSMisisipiMOMisuriMTMontanaNVNevadaNMNova MehikaNCSeverna KarolinaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaTNTennesseeTXTeksasWIWisconsinNa daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

Lead a remote team of healthcare billing customer service representatives at State Collection Service. Oversee performance, compliance, training, escalations, and client relations.

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ConferenceDirect

Customer Service Representative – Hotel Reservations and Event Registration

ConferenceDirect
501 – 1000 Zaposleni
LogistikaPotovanjaSvetovanje
USZdružene države AmerikeCAKalifornijaFLFloridaILIllinoisMAMassachusettsMIMichiganNENebraskaNVNevadaNJNew JerseyNCSeverna KarolinaOHOhioSCJužna KarolinaTXTeksasVAVirginijaWAWashington
19 $ – 21 $ / ura
HibridnoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

Support ConferenceDirect customers with hotel reservations and event registration by phone and email. This full-time hybrid role handles inquiries, records customer interactions, and contributes to contact center service goals.

Odpri