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Samsara
Samsara
1001 – 5000 Zaposleni
Sponzor vizuma H1BGradbeništvoLogistikaZdravstveno varstvo
Samsara razvija tehnologijo za povezano upravljanje dejavnosti organizacij, ki upravljajo vozila, opremo, delovišča in mobilne ekipe. Njena platforma združuje videotehnologijo za varnost, telematiko vozil, spremljanje opreme, aplikacije za zaposlene, pregled nad delovišči, GPS, sledenje sredstvom, usposabljanje za skladnost in opozorila v realnem času, da lahko ekipe usklajujejo dejavnosti in ukrepajo na podlagi pravočasnih podatkov. Samsara deluje v sektorjih, kot so logistika, promet, gradbeništvo, zdravstvo in javna uprava, njeni izdelki pa so zasnovani za podporo varnejšemu, učinkovitejšemu in bolj trajnostnemu vsakodnevnemu delu. Iskalcem zaposlitve podjetje ponuja priložnosti za sodelovanje pri tehnologiji, ki jo uporabljajo kompleksne, geografsko razpršene organizacije in operativne ekipe.
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Delovna mesta v podjetju

Remote Contract and Billing Specialist

Resolve complex billing and contract cases for Samsara’s Connected Operations Cloud, coordinating teams on fixes, concessions, and cancellations. Identify systemic issues, support renewal health, and improve billing processes.

USZdružene države Amerike
84.787 $ – 128.250 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaSpecialist za izstavljanje računov
ERP

Opis

  • Manage complex billing and contract cases for Mid-Market and Commercial accounts through confirmed resolution.
  • Explain billing issues clearly to customers, including those with delinquent or suspended accounts.
  • Reconstruct billing-error timelines using contracts, order forms, ownership changes, reprocessing, and invoices.
  • Determine whether issues stem from Samsara errors, concessions, returns, reprocessing, or contract amendments.
  • Coordinate Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to complete fixes.
  • Assess and prepare concession requests with root-cause summaries, recommendations, risk assessments, approvals, and credit confirmation.
  • Review cancellation, return, and ETF exceptions, validate eligibility, and process approved outcomes.
  • Record and route billing, concession, and cancellation requests received through Slack, email, or Gainsight.
  • Guide CSMs and AEs in submitting complete requests.
  • Classify root causes, surface systemic failures, and share monthly reports.
  • Continue billing improvement initiatives with Support, Finance, and Product.
  • Flag billing issues that put renewals at risk.
  • Promote and put Samsara’s operating principles into practice.

Zahteve

  • At least 4 years of experience in billing operations, order-to-cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
  • Strong prioritization skills and emotional intelligence.
  • Strong investigative skills across CRM, billing, and contract systems.
  • Sound financial judgment when evaluating credits, concessions, reprocessing, and refunds.
  • Customer-facing communication skills and the ability to write concise summaries.
  • Ability to drive results across teams without direct authority and meet approval-process deadlines.
  • Familiarity with order forms, amendments, contract terms, and how they flow into billing.
  • Comfort working with ambiguity and limited precedent.
  • Rigorous case management skills.
  • Diplomacy, tact, and composure under pressure.
  • Experience with Salesforce, NetSuite or an equivalent ERP, and CPQ tools.
  • Experience with Zendesk, Gainsight, and Sweethawk.
  • Experience handling escalated or high-value billing disputes.
  • Background in Customer Success, Support, or account management, including customer-facing financial or contract work.
  • Experience building or improving billing-dispute processes.
  • Exposure to subscription or hardware-plus-subscription billing.
  • Experience using AI tools to improve efficiency and outcomes.

Ugodnosti

  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Flexible working model.
  • Remote work support.
  • Office access for employees who prefer working in person.
  • Equal opportunity and reasonable accommodations.

Sorodna delovna mesta

ECP

Senior Manager, Billing and Payments

ECP
51 – 200 Zaposleni
Sponzor vizuma za kvalificirane delavceLogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeCOKoloradoILIllinoisWIWisconsinNa daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaSpecialist za izstavljanje računov
ERP

Lead billing and payments implementations and customer adoption for ECP’s software serving senior living communities. Manage consultants, accounting integrations, payment strategy, and operational performance.

Odpri