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Samsara
Samsara
1 001 – 5 000 Xodimlar
H1B vizasi homiysiLogistikaQurilishSog‘liqni saqlash
Samsara transport vositalari, uskunalar, ish maydonlari va mobil jamoalarni boshqaradigan tashkilotlar uchun o‘zaro bog‘langan operatsion texnologiyalarni ishlab chiqadi. Uning platformasi video asosidagi xavfsizlik, transport telematikasi, uskunalarni monitoring qilish, xodimlar uchun ilovalar, obyektlar ko‘rinuvchanligi, GPS, aktivlarni kuzatish, muvofiqlik bo‘yicha treninglar va real vaqt rejimidagi ogohlantirishlarni birlashtirib, jamoalarga operatsiyalarni muvofiqlashtirish va o‘z vaqtida olingan ma’lumotlar asosida harakat qilish imkonini beradi. Samsara logistika, transport, qurilish, sog‘liqni saqlash va davlat sektori kabi sohalarga xizmat ko‘rsatadi. Uning mahsulotlari kundalik ishni xavfsizroq, samaraliroq va barqarorroq tashkil etishni qo‘llab-quvvatlash uchun yaratilgan. Ish izlovchilar uchun kompaniya murakkab va geografik jihatdan tarqoq tashkilotlar hamda operatsion jamoalar foydalanadigan texnologiyalarga hissa qo‘shish imkoniyatlarini taqdim etadi.
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Kompaniyadagi ish o‘rinlari

Remote Contract and Billing Specialist

Resolve complex billing and contract cases for Samsara’s Connected Operations Cloud, coordinating teams on fixes, concessions, and cancellations. Identify systemic issues, support renewal health, and improve billing processes.

USAmerika Qo‘shma Shtatlari
84 787 $ – 128 250 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaHisob-kitoblar bo‘yicha mutaxassis
ERP

Tavsif

  • Manage complex billing and contract cases for Mid-Market and Commercial accounts through confirmed resolution.
  • Explain billing issues clearly to customers, including those with delinquent or suspended accounts.
  • Reconstruct billing-error timelines using contracts, order forms, ownership changes, reprocessing, and invoices.
  • Determine whether issues stem from Samsara errors, concessions, returns, reprocessing, or contract amendments.
  • Coordinate Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to complete fixes.
  • Assess and prepare concession requests with root-cause summaries, recommendations, risk assessments, approvals, and credit confirmation.
  • Review cancellation, return, and ETF exceptions, validate eligibility, and process approved outcomes.
  • Record and route billing, concession, and cancellation requests received through Slack, email, or Gainsight.
  • Guide CSMs and AEs in submitting complete requests.
  • Classify root causes, surface systemic failures, and share monthly reports.
  • Continue billing improvement initiatives with Support, Finance, and Product.
  • Flag billing issues that put renewals at risk.
  • Promote and put Samsara’s operating principles into practice.

Talablar

  • At least 4 years of experience in billing operations, order-to-cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
  • Strong prioritization skills and emotional intelligence.
  • Strong investigative skills across CRM, billing, and contract systems.
  • Sound financial judgment when evaluating credits, concessions, reprocessing, and refunds.
  • Customer-facing communication skills and the ability to write concise summaries.
  • Ability to drive results across teams without direct authority and meet approval-process deadlines.
  • Familiarity with order forms, amendments, contract terms, and how they flow into billing.
  • Comfort working with ambiguity and limited precedent.
  • Rigorous case management skills.
  • Diplomacy, tact, and composure under pressure.
  • Experience with Salesforce, NetSuite or an equivalent ERP, and CPQ tools.
  • Experience with Zendesk, Gainsight, and Sweethawk.
  • Experience handling escalated or high-value billing disputes.
  • Background in Customer Success, Support, or account management, including customer-facing financial or contract work.
  • Experience building or improving billing-dispute processes.
  • Exposure to subscription or hardware-plus-subscription billing.
  • Experience using AI tools to improve efficiency and outcomes.

Imtiyozlar

  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Flexible working model.
  • Remote work support.
  • Office access for employees who prefer working in person.
  • Equal opportunity and reasonable accommodations.

O‘xshash ish o‘rinlari

ECP

Senior Manager, Billing and Payments

ECP
51 – 200 Xodimlar
Malakali ishchi vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariCOKoloradoILIllinoysWIViskonsinMasofaviyTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaHisob-kitoblar bo‘yicha mutaxassis
ERP

Lead billing and payments implementations and customer adoption for ECP’s software serving senior living communities. Manage consultants, accounting integrations, payment strategy, and operational performance.

Ochish