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Samsara
Samsara
1001 – 5000 Darbinieki
H1B vīzas sponsorsBūvniecībaLoģistikaVeselības aprūpe
Samsara izstrādā savienotu darbību tehnoloģijas organizācijām, kas pārvalda transportlīdzekļus, aprīkojumu, darba vietas un mobilās komandas. Tās platforma apvieno video balstītu drošību, transportlīdzekļu telemātiku, aprīkojuma uzraudzību, darbaspēka lietotnes, objektu pārskatāmību, GPS, aktīvu izsekošanu, atbilstības apmācības un reāllaika brīdinājumus, lai komandas varētu koordinēt darbību un rīkoties, balstoties uz savlaicīgi pieejamiem datiem. Samsara apkalpo tādas nozares kā loģistika, transports, būvniecība, veselības aprūpe un valsts pārvalde. Tās produkti ir izstrādāti, lai ikdienas darbu padarītu drošāku, efektīvāku un ilgtspējīgāku. Darba meklētājiem uzņēmums piedāvā iespējas sniegt ieguldījumu tehnoloģijās, ko izmanto sarežģītas un izkliedētas organizācijas un operatīvās komandas.
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Vakances uzņēmumā

Remote Contract and Billing Specialist

Resolve complex billing and contract cases for Samsara’s Connected Operations Cloud, coordinating teams on fixes, concessions, and cancellations. Identify systemic issues, support renewal health, and improve billing processes.

USAmerikas Savienotās Valstis
84 787 $ – 128 250 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuRēķinu izrakstīšanas speciālists
ERP

Apraksts

  • Manage complex billing and contract cases for Mid-Market and Commercial accounts through confirmed resolution.
  • Explain billing issues clearly to customers, including those with delinquent or suspended accounts.
  • Reconstruct billing-error timelines using contracts, order forms, ownership changes, reprocessing, and invoices.
  • Determine whether issues stem from Samsara errors, concessions, returns, reprocessing, or contract amendments.
  • Coordinate Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to complete fixes.
  • Assess and prepare concession requests with root-cause summaries, recommendations, risk assessments, approvals, and credit confirmation.
  • Review cancellation, return, and ETF exceptions, validate eligibility, and process approved outcomes.
  • Record and route billing, concession, and cancellation requests received through Slack, email, or Gainsight.
  • Guide CSMs and AEs in submitting complete requests.
  • Classify root causes, surface systemic failures, and share monthly reports.
  • Continue billing improvement initiatives with Support, Finance, and Product.
  • Flag billing issues that put renewals at risk.
  • Promote and put Samsara’s operating principles into practice.

Prasības

  • At least 4 years of experience in billing operations, order-to-cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
  • Strong prioritization skills and emotional intelligence.
  • Strong investigative skills across CRM, billing, and contract systems.
  • Sound financial judgment when evaluating credits, concessions, reprocessing, and refunds.
  • Customer-facing communication skills and the ability to write concise summaries.
  • Ability to drive results across teams without direct authority and meet approval-process deadlines.
  • Familiarity with order forms, amendments, contract terms, and how they flow into billing.
  • Comfort working with ambiguity and limited precedent.
  • Rigorous case management skills.
  • Diplomacy, tact, and composure under pressure.
  • Experience with Salesforce, NetSuite or an equivalent ERP, and CPQ tools.
  • Experience with Zendesk, Gainsight, and Sweethawk.
  • Experience handling escalated or high-value billing disputes.
  • Background in Customer Success, Support, or account management, including customer-facing financial or contract work.
  • Experience building or improving billing-dispute processes.
  • Exposure to subscription or hardware-plus-subscription billing.
  • Experience using AI tools to improve efficiency and outcomes.

Priekšrocības

  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Flexible working model.
  • Remote work support.
  • Office access for employees who prefer working in person.
  • Equal opportunity and reasonable accommodations.

Saistītās vakances

ECP

Senior Manager, Billing and Payments

ECP
51 – 200 Darbinieki
Kvalificēta darbinieka vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
USAmerikas Savienotās ValstisCOKolorādoILIlinoisaWIViskonsinaAttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuRēķinu izrakstīšanas speciālists
ERP

Lead billing and payments implementations and customer adoption for ECP’s software serving senior living communities. Manage consultants, accounting integrations, payment strategy, and operational performance.

Atvērt
Pacific Life

Senior Billing Coordinator, Workforce Benefits

Pacific Life
1001 – 5000 Darbinieki
H1B vīzas sponsorsApdrošināšanaFinansesPensiju pakalpojumi
USAmerikas Savienotās ValstisNENebraskaTNTenesī
28 $ – 35 $ / stunda
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuRēķinu izrakstīšanas speciālists

Manage employer benefits billing and invoicing for Pacific Life’s Workforce Benefits Division. Resolve billing issues, support automation, and assist brokers and employers.

Atvērt