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Samsara
Samsara
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConstrucțiiLogistică
Samsara dezvoltă tehnologie pentru operațiuni conectate, destinată organizațiilor care gestionează vehicule, echipamente, șantiere și echipe mobile. Platforma sa reunește siguranța bazată pe video, telematica vehiculelor, monitorizarea echipamentelor, aplicații pentru forța de muncă, vizibilitatea locațiilor, GPS, urmărirea activelor, instruirea privind conformitatea și alertele în timp real, astfel încât echipele să își poată coordona operațiunile și să acționeze pe baza unor date actualizate. Samsara deservește sectoare precum logistica, transporturile, construcțiile, sănătatea și administrația publică, oferind produse concepute pentru a sprijini activitatea de zi cu zi într-un mod mai sigur, mai eficient și mai sustenabil. Pentru persoanele aflate în căutarea unui loc de muncă, compania oferă oportunități de a contribui la tehnologii utilizate de organizații complexe și distribuite și de echipe operaționale.
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Locurile de muncă ale companiei

Remote Contract and Billing Specialist

Resolve complex billing and contract cases for Samsara’s Connected Operations Cloud, coordinating teams on fixes, concessions, and cancellations. Identify systemic issues, support renewal health, and improve billing processes.

USStatele Unite ale Americii
84.787 $ – 128.250 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăSpecialist în facturare
ERP

Descriere

  • Manage complex billing and contract cases for Mid-Market and Commercial accounts through confirmed resolution.
  • Explain billing issues clearly to customers, including those with delinquent or suspended accounts.
  • Reconstruct billing-error timelines using contracts, order forms, ownership changes, reprocessing, and invoices.
  • Determine whether issues stem from Samsara errors, concessions, returns, reprocessing, or contract amendments.
  • Coordinate Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to complete fixes.
  • Assess and prepare concession requests with root-cause summaries, recommendations, risk assessments, approvals, and credit confirmation.
  • Review cancellation, return, and ETF exceptions, validate eligibility, and process approved outcomes.
  • Record and route billing, concession, and cancellation requests received through Slack, email, or Gainsight.
  • Guide CSMs and AEs in submitting complete requests.
  • Classify root causes, surface systemic failures, and share monthly reports.
  • Continue billing improvement initiatives with Support, Finance, and Product.
  • Flag billing issues that put renewals at risk.
  • Promote and put Samsara’s operating principles into practice.

Cerințe

  • At least 4 years of experience in billing operations, order-to-cash, revenue operations, deal desk, contracts, or a similar finance and operations role.
  • Strong prioritization skills and emotional intelligence.
  • Strong investigative skills across CRM, billing, and contract systems.
  • Sound financial judgment when evaluating credits, concessions, reprocessing, and refunds.
  • Customer-facing communication skills and the ability to write concise summaries.
  • Ability to drive results across teams without direct authority and meet approval-process deadlines.
  • Familiarity with order forms, amendments, contract terms, and how they flow into billing.
  • Comfort working with ambiguity and limited precedent.
  • Rigorous case management skills.
  • Diplomacy, tact, and composure under pressure.
  • Experience with Salesforce, NetSuite or an equivalent ERP, and CPQ tools.
  • Experience with Zendesk, Gainsight, and Sweethawk.
  • Experience handling escalated or high-value billing disputes.
  • Background in Customer Success, Support, or account management, including customer-facing financial or contract work.
  • Experience building or improving billing-dispute processes.
  • Exposure to subscription or hardware-plus-subscription billing.
  • Experience using AI tools to improve efficiency and outcomes.

Beneficii

  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Flexible working model.
  • Remote work support.
  • Office access for employees who prefer working in person.
  • Equal opportunity and reasonable accommodations.

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