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Afya
Afya
5001 – 10.000 Zaposleni
Sponzor vizuma H1BIzobraževanjeSvetovanjeZdravstveno varstvo
Afya razvija izobraževalne in zdravstvene rešitve za brazilsko medicinsko skupnost. Njeno delo vključuje dodiplomske študijske programe medicine, stalno medicinsko izobraževanje in digitalne zdravstvene izdelke, ki zdravstvenim delavcem pomagajo skozi celotno kariero. Podjetje združuje medicinsko strokovno znanje s tehnologijo, da bi razširilo dostop do izobraževanja in izboljšalo uporabo medicinskega znanja v praksi, zaradi česar je pomemben delodajalec na področju zdravstvenih tehnologij za strokovnjake, ki jih zanimajo izobraževanje, zdravstvo in razvoj digitalnih izdelkov.
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Delovna mesta v podjetju

Junior Customer Experience Analyst

Junior analyst handling student complaints, responses, and customer experience metrics. Afya is a Brazilian medical education and digital healthcare solutions company.

BRBrazilijaHibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: portugalščinaPodpora strankam

Opis

  • Review and categorize daily student complaints submitted through Reclame Aqui by topic, urgency, severity, and impact.
  • Investigate complaints by reviewing service histories, gathering information, and checking for inconsistencies.
  • Contact students to acknowledge concerns, clarify needs, and explain next steps.
  • Write clear, empathetic public replies and private messages that follow institutional policies and protect personal and sensitive data.
  • Coordinate with responsible teams, track referrals, and follow up until cases are resolved.
  • Manage open complaints, monitoring pending actions, owners, wait times, and next steps.
  • Flag stalled cases, potential delays, and decision dependencies, and take preventive action.
  • Track response and resolution deadlines and keep students updated.
  • Document interactions, analyses, and actions in institutional systems to maintain complete, traceable records.
  • Prioritize and escalate critical or recurring cases and blockers, involving leadership when needed.
  • Review ratings and feedback after responses to identify unresolved concerns and opportunities to restore the customer experience.
  • Investigate recurring complaint causes and recommend internal process improvements.
  • Help consolidate information, prepare reports, and track service and channel reputation metrics.

Zahteve

  • Currently pursuing or holding a bachelor’s degree in Business Administration, Communications, Marketing, Service Management, or a related discipline.
  • Experience in customer service, customer relations, support centers, ombudsman offices, or similar work.
  • Basic proficiency with Excel or comparable tools.
  • Familiarity with customer service and request-tracking systems.
  • Available to work in a hybrid arrangement in Belo Horizonte or São Paulo, Brazil.

Ugodnosti

  • Meal or food allowance.
  • Flexible working hours and arrangements for remote roles.
  • Transportation allowance for hybrid or on-site roles.
  • Profit-sharing bonus.
  • Flexible benefits allowance provided through a Flash Card.
  • Gympass / Wellhub membership.
  • Psicologia Viva online consultations with psychologists and nutritionists.
  • Health and dental insurance.
  • Life insurance.
  • Extended parental leave of up to six months for mothers and 20 days for fathers.
  • Rede D’Or support and health information for mothers and babies through accredited nurses.
  • Partnership with the SESC unit in your region.
  • Birthday leave.
  • Access to UCA, a platform of courses for professional learning.
  • Access to AIA, the language academy.
  • Leadership development program.
  • Afya Women’s Mentoring (MMA).
  • Discounts on undergraduate and graduate courses at Afya educational units.
  • Premium Afya iClinic and Afya Whitebook subscription for Medical Professors.

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