Raízen operates across ethanol and sugar production, fuel distribution, logistics, and retail in Brazil, Argentina, and Paraguay. It makes sugarcane-based ethanol for fuel and other uses, including pharmaceutical applications, and supplies businesses through its B2B operations. Its retail network includes OXXO and Shell Select convenience stores, alongside fuel services under the Shell brand. The company’s work spans renewable energy, mobility, and efforts to improve logistics and energy efficiency.
Customer Support Administrative Assistant
Join Raízen’s Customer Service Hub to support customers by voice and text. Handle conflict resolution and track customer service KPIs in a remote role based in Brazil.
Opis
- Support customers by voice and text, responding promptly and accurately.
- Communicate clearly in writing and speech, adapting your tone to improve the customer experience.
- Listen and read attentively to understand customer needs.
- Learn processes and solutions, adapting your approach to each customer’s needs.
- Resolve conflicts and work with internal teams to find suitable solutions.
- Track the KPIs set by the company.
- Follow security guidelines and Brazil’s General Data Protection Law (LGPD).
Zahteve
- High school education completed
- Availability to work rotating schedules and shifts
- Knowledge of Microsoft Office
- Strong written and verbal communication skills
- Ability to adapt to change
- Proactive, energetic approach
- Strong interpersonal skills and empathy
- Currently pursuing a university degree is preferred
- Previous online customer service experience is preferred
Ugodnosti
- Applicants of all sexual orientations, gender identities, races, ethnicities, and ages are welcome, with or without disabilities
- Remote work