Raízen activează în producția de etanol și zahăr, distribuția de combustibili, logistică și comerț cu amănuntul în Brazilia, Argentina și Paraguay. Produce etanol pe bază de trestie de zahăr pentru combustibil și alte utilizări, inclusiv aplicații farmaceutice, și aprovizionează companii prin operațiunile sale B2B. Rețeaua sa de retail include magazinele de proximitate OXXO și Shell Select, alături de servicii de alimentare cu combustibil sub marca Shell. Activitatea companiei cuprinde energia regenerabilă, mobilitatea și eforturile de îmbunătățire a logisticii și eficienței energetice.
Customer Support Administrative Assistant
Join Raízen’s Customer Service Hub to support customers by voice and text. Handle conflict resolution and track customer service KPIs in a remote role based in Brazil.
Descriere
- Support customers by voice and text, responding promptly and accurately.
- Communicate clearly in writing and speech, adapting your tone to improve the customer experience.
- Listen and read attentively to understand customer needs.
- Learn processes and solutions, adapting your approach to each customer’s needs.
- Resolve conflicts and work with internal teams to find suitable solutions.
- Track the KPIs set by the company.
- Follow security guidelines and Brazil’s General Data Protection Law (LGPD).
Cerințe
- High school education completed
- Availability to work rotating schedules and shifts
- Knowledge of Microsoft Office
- Strong written and verbal communication skills
- Ability to adapt to change
- Proactive, energetic approach
- Strong interpersonal skills and empathy
- Currently pursuing a university degree is preferred
- Previous online customer service experience is preferred
Beneficii
- Applicants of all sexual orientations, gender identities, races, ethnicities, and ages are welcome, with or without disabilities
- Remote work