ASSA ABLOY Opening Solutions razvija in izdeluje varnostne tehnologije za stavbe in objekte. Njen portfelj vključuje mehanske in elektromehanske sisteme zaklepanja, rešitve za nadzor dostopa ter povezane izdelke, ki podpirajo varen dostop in gibanje v stanovanjskih, poslovnih in javnih prostorih. Podjetje oskrbuje različne sektorje, vključno z gradbeništvom, zdravstvom in proizvodnjo, z rešitvami za bolnišnice, šole, delovna mesta in druge skupne objekte.
Customer Account Representative — ASSA ABLOY, Rochester
Support customers of ASSA ABLOY Fenestration’s window and door hardware business by managing orders, inquiries, shipping, quality issues, and account relationships.
Opis
- Build and strengthen relationships with key business accounts
- Act as the primary contact for pricing, product questions, order status, shipping discrepancies, and general inquiries
- Accurately enter customer orders using product details and stocking locations
- Respond to customer questions about orders, products, and pricing by email and phone
- Expedite orders and coordinate internally to support product availability and on-time shipment
- Process debits and credits based on customer feedback, and follow up on Return Goods Authorizations
- Record quality issues
- Coordinate with Billing, Credit, Shipping, Planning, Purchasing, Engineering, Supply Chain, Sales, and other teams to address customer needs
- Work with sales representatives as a Fenestration Solutions Expert
- Set up item numbers and customer cross-references in coordination with Engineering and other teams
- Keep customer profiles accurate and current
- Coordinate with customers and freight forwarders on international shipping, commercial invoices, Incoterms, payments, order processing, and shipments
- Prepare useful reports for customers and corporate management
Zahteve
- High school diploma
- Two to five years of customer service, account management, or order management experience, preferably in manufacturing or distribution
- Strong attention to detail and analytical problem-solving ability
- Proficiency with ERP and customer order management systems; IFS experience preferred
- Strong organization and time-management skills
- Clear, professional written and verbal communication
- Ability to collaborate with Sales, Engineering, Supply Chain, Finance, and other internal teams
- Resourcefulness and adaptability when priorities change or customer and order issues arise
- Working knowledge of Microsoft Office, especially Excel and Outlook
- Dependability, accountability, and flexibility to support business and team coverage needs
- Knowledge of international shipping requirements, including commercial invoices and Incoterms
Ugodnosti
- Ongoing feedback, training, and development opportunities
- Equal employment opportunity protections
- Career growth opportunities at local, regional, or international levels