ASSA ABLOY Opening Solutions dezvoltă și produce tehnologii de securitate pentru clădiri și facilități. Portofoliul său include sisteme mecanice și electromecanice de închidere, soluții de control al accesului și produse conexe care susțin accesul și deplasarea în siguranță în medii rezidențiale, comerciale și publice. Compania deservește o gamă variată de sectoare, inclusiv construcțiile, sănătatea și producția, oferind soluții concepute pentru spații precum spitale, școli, locuri de muncă și alte facilități comune.
Customer Account Representative — ASSA ABLOY, Rochester
Support customers of ASSA ABLOY Fenestration’s window and door hardware business by managing orders, inquiries, shipping, quality issues, and account relationships.
Descriere
- Build and strengthen relationships with key business accounts
- Act as the primary contact for pricing, product questions, order status, shipping discrepancies, and general inquiries
- Accurately enter customer orders using product details and stocking locations
- Respond to customer questions about orders, products, and pricing by email and phone
- Expedite orders and coordinate internally to support product availability and on-time shipment
- Process debits and credits based on customer feedback, and follow up on Return Goods Authorizations
- Record quality issues
- Coordinate with Billing, Credit, Shipping, Planning, Purchasing, Engineering, Supply Chain, Sales, and other teams to address customer needs
- Work with sales representatives as a Fenestration Solutions Expert
- Set up item numbers and customer cross-references in coordination with Engineering and other teams
- Keep customer profiles accurate and current
- Coordinate with customers and freight forwarders on international shipping, commercial invoices, Incoterms, payments, order processing, and shipments
- Prepare useful reports for customers and corporate management
Cerințe
- High school diploma
- Two to five years of customer service, account management, or order management experience, preferably in manufacturing or distribution
- Strong attention to detail and analytical problem-solving ability
- Proficiency with ERP and customer order management systems; IFS experience preferred
- Strong organization and time-management skills
- Clear, professional written and verbal communication
- Ability to collaborate with Sales, Engineering, Supply Chain, Finance, and other internal teams
- Resourcefulness and adaptability when priorities change or customer and order issues arise
- Working knowledge of Microsoft Office, especially Excel and Outlook
- Dependability, accountability, and flexibility to support business and team coverage needs
- Knowledge of international shipping requirements, including commercial invoices and Incoterms
Beneficii
- Ongoing feedback, training, and development opportunities
- Equal employment opportunity protections
- Career growth opportunities at local, regional, or international levels