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Trane Technologies
Trane Technologies
B2BEnergetikaProizvodnja
Trane Technologies je globalno proizvodno in energetsko podjetje, ki razvija sisteme HVAC, hladilno opremo, stavbne sisteme in krmilne rešitve za komercialne in industrijske uporabnike. Njegovo delo združuje opremo, tehnologije za nadzor podnebja in terenske storitve s proizvodnjo ter upravljanjem dobavne verige po vsem svetu. Podjetje se osredotoča na energetsko učinkovite rešitve, ki strankam pomagajo zmanjševati emisije in upravljati svoj ogljični odtis, pri čemer jih podpirajo pobude, kot so zaveze za leto 2030 in izziv Gigaton Challenge.
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Delovna mesta v podjetju

Client Service Representative, Trane Technologies

Support HVAC customers at Trane Technologies by managing service agreements, account strategies, and customer satisfaction. Coordinate site visits, proposals, and service delivery while helping identify sales and growth opportunities.

USZdružene države AmerikeNYNew York
50.800 $ – 102.690 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPredstavnik podpore strankamStoritve za poslovne stranke

Opis

  • Deliver positive customer experiences and recommend sales solutions.
  • Help the internal Sales team achieve its financial and business objectives.
  • Support customers and work toward customer satisfaction targets.
  • Manage customer contract renewals and account expansion.
  • Find sales and growth opportunities among existing customers.
  • Align account plans with the account management team.
  • Work with Estimating, Operations, Sales, Billing, and Service Resource Coordinators.
  • Oversee satisfaction, retention, and growth across an assigned customer portfolio.
  • Build customer profiles, account strategies, service and budget plans, and site visit plans.
  • Respond to customer questions and concerns within 24 hours.
  • Visit customer sites at least three times each week.
  • Coordinate technician schedules and parts or materials to meet customer commitments and support company profitability.
  • Manage time-and-materials and quoted-job opportunities, including proposals.
  • Follow up on overdue customer balances.
  • Work with the team on sales leads and quick quotes.
  • Manage service agreement renewals, bookings, and monthly targets.
  • Assess monthly financial results and propose corrective actions for underperforming agreements.
  • Share weekly activity plans with the Service Sales Team Leader and Area Service Manager.
  • Take part in sales and customer-support training and sales meetings.
  • Prepare reports and correspondence, and keep files up to date.
  • Arrange, attend, and lead meetings, conferences, and project team activities.
  • Communicate with colleagues and external stakeholders.
  • Pursue relevant professional development and follow health and safety policies.

Zahteve

  • A two-year degree is required.
  • No prior experience is required; customer service experience is an advantage.
  • Ability to work effectively in high-pressure situations.
  • Strong verbal, telephone, and written communication skills.
  • Able to use phones, voicemail, computers, and standard office equipment.
  • Proficient in Microsoft Office, especially Excel and Word.
  • Comfort with basic mathematics.
  • Valid driver’s license and dependable transportation.
  • Willingness to work occasional extended hours when needed.
  • Reliable attendance and punctuality, with a professional appearance.
  • Follow health and safety procedures.
  • This is a safety-sensitive position and may require additional drug screening.

Ugodnosti

  • Health coverage for employees and their families, plus holistic wellness programs and incentives.
  • Fertility coverage.
  • Adoption and surrogacy assistance.
  • Up to 15 vacation days.
  • Paid holidays.
  • Sick leave.
  • Volunteer leave options.
  • Parental leave options.
  • 401(k) matching.
  • Access to company training and education programs.
  • Tuition assistance.
  • Student debt support.
  • Eligibility for sales incentives.
  • Flexible work location on Fridays.

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USZdružene države AmerikePAPensilvanija
50.000 $ – 65.000 $ / leto
Na lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaProdajaSkrbnik strank

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HibridnoPripravništvoZačetna ravenZahtevani Jezik: angleščinaInženir strojnega učenjaRaziskovalni znanstvenik za umetno inteligenco
C++PythonPyTorchTensorFlow

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