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Trane Technologies
Trane Technologies
B2BEnergetikaGamyba
„Trane Technologies“ yra pasaulinė gamybos ir energetikos įmonė, kurianti ŠVOK sprendimus, šaldymo įrangą, pastatų sistemas ir valdymo sistemas komerciniams bei pramoniniams klientams. Įmonės veikla apima įrangą, klimato kontrolės technologijas ir techninės priežiūros paslaugas, taip pat pasauliniu mastu vykdomą gamybą bei tiekimo grandinės operacijas. Įmonė daugiausia dėmesio skiria energiją taupantiems sprendimams, padedantiems klientams mažinti išmetamų teršalų kiekį ir valdyti savo anglies pėdsaką. Šią veiklą papildo tokios iniciatyvos kaip jos įsipareigojimai iki 2030 m. ir „Gigaton Challenge“.
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Client Service Representative, Trane Technologies

Support HVAC customers at Trane Technologies by managing service agreements, account strategies, and customer satisfaction. Coordinate site visits, proposals, and service delivery while helping identify sales and growth opportunities.

USJungtinės ValstijosNYNiujorkas
50 800 $ – 102 690 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimo atstovasKlientų ryšių paslaugos

Aprašymas

  • Deliver positive customer experiences and recommend sales solutions.
  • Help the internal Sales team achieve its financial and business objectives.
  • Support customers and work toward customer satisfaction targets.
  • Manage customer contract renewals and account expansion.
  • Find sales and growth opportunities among existing customers.
  • Align account plans with the account management team.
  • Work with Estimating, Operations, Sales, Billing, and Service Resource Coordinators.
  • Oversee satisfaction, retention, and growth across an assigned customer portfolio.
  • Build customer profiles, account strategies, service and budget plans, and site visit plans.
  • Respond to customer questions and concerns within 24 hours.
  • Visit customer sites at least three times each week.
  • Coordinate technician schedules and parts or materials to meet customer commitments and support company profitability.
  • Manage time-and-materials and quoted-job opportunities, including proposals.
  • Follow up on overdue customer balances.
  • Work with the team on sales leads and quick quotes.
  • Manage service agreement renewals, bookings, and monthly targets.
  • Assess monthly financial results and propose corrective actions for underperforming agreements.
  • Share weekly activity plans with the Service Sales Team Leader and Area Service Manager.
  • Take part in sales and customer-support training and sales meetings.
  • Prepare reports and correspondence, and keep files up to date.
  • Arrange, attend, and lead meetings, conferences, and project team activities.
  • Communicate with colleagues and external stakeholders.
  • Pursue relevant professional development and follow health and safety policies.

Reikalavimai

  • A two-year degree is required.
  • No prior experience is required; customer service experience is an advantage.
  • Ability to work effectively in high-pressure situations.
  • Strong verbal, telephone, and written communication skills.
  • Able to use phones, voicemail, computers, and standard office equipment.
  • Proficient in Microsoft Office, especially Excel and Word.
  • Comfort with basic mathematics.
  • Valid driver’s license and dependable transportation.
  • Willingness to work occasional extended hours when needed.
  • Reliable attendance and punctuality, with a professional appearance.
  • Follow health and safety procedures.
  • This is a safety-sensitive position and may require additional drug screening.

Privalumai

  • Health coverage for employees and their families, plus holistic wellness programs and incentives.
  • Fertility coverage.
  • Adoption and surrogacy assistance.
  • Up to 15 vacation days.
  • Paid holidays.
  • Sick leave.
  • Volunteer leave options.
  • Parental leave options.
  • 401(k) matching.
  • Access to company training and education programs.
  • Tuition assistance.
  • Student debt support.
  • Eligibility for sales incentives.
  • Flexible work location on Fridays.

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USJungtinės ValstijosCAKalifornija
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HibridinisPraktikaPradinis lygisPrivaloma Kalba: anglųDirbtinio intelekto tyrimų mokslininkasMašininio mokymosi inžinierius
C++PythonPyTorchTensorFlow

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Elektroninė prekybaGamybaMažmeninė prekyba
USJungtinės ValstijosOHOhajasRIRod AilandasTXTeksasasWAVašingtonas
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NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

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